[Hiring] Sales Support Specialist @Mobile Communications America Inc

Role Description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Sales Support Specialist in a remote capacity to support our fast-growing Security division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment.

WHAT YOU WILL BE DOING:

• Supporting sales team with leads, order processing, and customer follow-up.
• Maintaining a record of activities in CRM including leads/dates/notes/quotes/next steps/follow-up.
• Assisting with estimates and quotes.
• Communicating with prospects and customers to recommend potential products or services to the Sales team by collecting customer information and analyzing customer needs.
• Contributing to Sales team effort by accomplishing related tasks, as needed.
• Interfacing with other functions such as Fulfillment, Accounting, Service, and Operations to assist with smooth operation and delivery for customer satisfaction.
• Engaging in patient, professional communication with prospective clients, current customers, vendors, and team members.
• Building confidence and trust with leads, prospects, and customers over the phone.

Qualifications

• 2+ years of experience in business-to-business customer service or sales operations.
• Excellent communication skills in writing, speaking, and listening including e-mail and phone communications with customers.
• Demonstrated ability to understand and successfully promote technical offerings and solution sets.
• Strong attention to detail for data entry and process ensuring accuracy and completeness for all actions.
• Excellent interpersonal skills including customer orientation and ability to adapt/respond to different types of personalities.
• Able to work well under pressure, and independently in an entrepreneurial, fast-paced environment.
• Strong initiative, integrity, detail-oriented, and ability to anticipate issues proactively.
• Proven track record of reliability and responsibility.
• Ability to organize and manage multiple projects/priorities simultaneously.
• Solid experience in Microsoft Office including Word, Excel, PowerPoint, Outlook, and Teams.

Requirements

• The physical environment requires the employee to work inside.
• While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

Travel Requirements

• Travel as necessary to support company and customer needs.

Direct Reports

• No Direct Reports

Company Description

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide.

• Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks.
• Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government.
• In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

What We Believe

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun.

A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.