[Hiring] Sales Support @D2B

Role Description

The client is looking for someone to be responsible for administering the Sales Support function to ensure the accurate and effective fulfilment of customer and the team's operational needs are achieved.

Responsibilities

• Quotes & Quote Revisions:
  • Quotes and revisions are prepared accurately and within SLA times to assist with maximising the potential of securing the sale.
  • Urgent quotes and revisions completed within timeframes requested.
  • All quotes and revisions completed within 24 hours of receipt of full and complete information.
  • All quotes and revisions are completed accurately and in line with the request details.
• Orders & Order Revisions:
  • Orders and Revisions are prepared accurately and within SLA times to assist with maximising the potential of securing the sale.
  • Urgent orders and revisions completed within timeframes requested.
  • All orders and revisions completed within 48 hours of receipt of full and complete information.
  • All orders and revisions are completed accurately and in line with the request details.
• Customer Contact:
  • Answer the phone when Internal Account Managers and Customer Experience Coordinators are unable to.
  • Assist the customer to the best of your ability, or pass them onto someone else who can help them.
  • Always maintain a positive and helpful attitude when speaking to customers.
  • Take messages and pass on to the appropriate person where necessary.
  • Log all customer contact in CRM.
• Sales Team Support:
  • You may be required from time to time to assist the sales team in ensuring information is processed correctly in CRM, e.g. updating existing requests, prioritising something as urgent etc.
  • Ensure you check with the sales team around any requests that are unclear, or if you believe they may have made a mistake in a request.
• Wider Business Support:
  • Demonstrated understanding and commitment to company policy and procedures including Company health and safety practices.
  • Be part of the wider Furnware team to ensure the team meets all key objectives – short and long term.
  • Assist in other projects/tasks as determined by your Manager.

Qualifications

• 3 years of Sales Support experience.
• Experience in Customer Service via phone and email.
• Excellent attention to detail.
• You should enjoy a focused role, which requires your full attention for lengthy periods of time.
• This job requires you to be highly organised.
• Gets stuff done – can manage multiple conflicting priorities without dropping the ball – instils confidence in others about their ability to deliver.
• You should feel comfortable enforcing the rules amongst your co-workers in a polite and friendly manner.
• Able to relate to all types of people openly.
• Good verbal and written communication skills.
• You must be highly confident in all usual administrative software (Outlook, Excel etc.), you should be a quick learner when it comes to other software and have a basic understanding of how ERP software works.