[Hiring] Sales Operations & Support @Vertiv

Role Description

The Sales Support role is a key contributor to the sales process, ensuring operational efficiency and exceptional customer support. Employees in this role are responsible for a variety of tasks aimed at streamlining sales activities and maintaining high standards of accuracy and timeliness.

• Quotation Management: Creating basic to intermediate-level quotes to support the sales team.
• Purchase Order Validation: Reviewing and validating order packages for accuracy and compliance.
• System Updates: Maintaining up-to-date records in C1 and Oracle Sales Cloud (OSC), DataZen to ensure seamless information flow.
• Account Management: Setting up new customer accounts in OSC.
• SPR Follow-up: Managing the approval process for Special Pricing Requests (SPR) to meet client needs and operational requirements.
• Sales Request Handling: Addressing sales requests promptly while adhering to defined Service Level Agreements (SLA).

This role demands a high level of organization, attention to detail, and the ability to collaborate across departments to support the broader goals of the UK and Ireland sales team.

Qualifications

• Sales Administration: 2–4 years of experience in sales support, customer service, or a similar administrative role.
• Quoting and Order Processing: Familiarity with creating and managing quotes, validating purchase orders, and processing sales transactions.
• CRM/ERP Systems: Basic proficiency with CRM tools such as Oracle Sales Cloud (OSC) or equivalent platforms.
• Communication Skills: Strong verbal and written communication skills to interact with internal teams and clients.
• Time Management: Proven ability to manage multiple tasks and prioritize effectively to meet deadlines and SLAs.
• Advanced Quoting Experience: Experience creating intermediate to complex quotes for diverse products or services.
• Industry Knowledge: Familiarity with the technology or data center industry.
• SPR Processes: Experience with Special Pricing Requests (SPR) workflows.
• Data Analysis: Basic knowledge of data analysis tools or methodologies to support sales operations.
• Degree: Bachelor’s degree.
• English Proficiency: Good level of English, both written and spoken, to communicate effectively in a professional environment.

Requirements

• Office Environment: Work is performed in a standard office setting or remotely, depending on company policies.
• Remote Work Considerations: When working remotely, the employee must maintain a professional workspace with reliable internet and minimal distractions.
• Travel: Rarely required, though occasional travel for training or team meetings may occur.
• Time Travel Required: 10%.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.