[Hiring] Sales Operations Manager @Impel

Role Description

As Sales Operations Manager, you will lead internal projects designed to make it easy for our clients to work with us and for our Sales and Account Management teams to support them effectively. Your remit will span systems, finance, and partnerships.

• Oversee post-migration evaluation and cleansing of invoicing data.
• Proactive outreach to customers to ensure confidence in using the new billing platform.
• Focus on overage billing, requiring careful follow-up and resolution.
• Support the migration of additional accounts from third-party providers onto the Impel billing platform.
• Support the growth of the merchandising product suite in the UK.
• Become proficient in bespoke back-office management systems and reporting suites.
• Develop customer training approaches and support ongoing issue resolution.
• Support onboarding of customers as temporary (maternity) cover.
• Build strong working relationships with the Account Management team and other internal stakeholders.

Qualifications

• Develop an intimate technical understanding of the Impel merchandising product suites and associated back-office systems.
• Provide first-line support for issues arising from client use of finance systems and merchandising back-office systems.
• Serve as the primary point of contact for technical issues relating to the merchandising suite.
• Participate in new client kick-off calls and integration discussions with third-party providers.
• Work closely with internal support teams to escalate and prioritise remedial work.
• Identify and prioritise product and service enhancements.
• Support account management team on client calls.
• Cultivate strong relationships with key internal stakeholders across multiple market territories.
• Identify barriers to success and manage internal resources to resolve them.
• Ensure all incoming client requests and concerns are resolved professionally and urgently.
• Utilise internal systems to document and track issues, product development, and customer interactions.
• Participate in various projects or initiatives.

Requirements

• Strong business acumen.
• Lateral thinker with curiosity to learn and develop technical awareness of products.
• Motivated and comfortable working remotely.
• Ability to work cross-functionally with a wide range of people.
• Excellent organisational, interpersonal, and communication skills.
• Demonstrate tenacity and a commitment to deliver results.
• Exceptional time management skills with the ability to handle multiple projects simultaneously.
• Ability to work in a fast-paced environment while solving problems quickly.
• Proficient in Microsoft Office Suite and G-Suite.
• Positive, customer-first attitude.
• Ability to learn quickly and adapt to change.
• Google Analytics experience preferred.

Benefits

• Full-time, Work From Home / Occasional Travel.

Company Description

Impel offers automotive dealers, wholesalers, OEMs and third-party marketplaces the industry’s most advanced digital engagement platform. The company’s end-to-end omnichannel solution leverages proprietary shopper behavioural data and AI technology to deliver hyper-personalized experiences at every touchpoint across the entire customer journey.

• Delivered more than 2 billion shopper interactions across more than 50 countries.
• Merchandising, communication, marketing and imaging applications work seamlessly with all major website, CRM and DMS platforms.