[Hiring] Sales Operations CRM Systems Specialist @nemetschek

Role Description

• Manage day to day configuration and administration of CRM systems (Salesforce & HubSpot) and related sales tools.
• Implement new tools or features based on the needs of the sales team and business requirements.
• Coordinate with vendors and IT on technical issues and changes.

• Act as the first point of contact for tool related questions and incidents.
• Develop training materials, user guides, and short workshops.
• Onboard new sales colleagues to tools and processes.

• Safeguard data quality through clear guidelines for data entry and usage.
• Perform regular data audits and ensure compliance with data policies.
• Support reporting and analytics needs of the sales team and Management.

• Map sales processes (from lead to deal) and translate them into smart tool configurations.
• Collaborate with Sales Operations, Sales Enablement, and IT to improve processes and reduce manual work.
• Support and test integrations between CRM and other systems (marketing automation, ERP, quoting tools).
• Test and validate updates and new functionalities before deployment.

• Monitor and analyse tool usage and adoption.
• Build and maintain dashboards and reports (CRM, Excel, Power BI).
• Proactively recommend improvements based on insights from analyses.

Qualifications

• BA Business Administration, Information Systems, IT, (Sales) Operations, or equivalent through experience.
• Hands on experience with CRM platforms, preferably Salesforce (HubSpot is a plus).
• Knowledge of sales enablement, marketing automation, and quoting tools.
• Experience with system integrations and basic understanding of APIs.
• Strong data management skills and understanding of data governance principles.
• Experience with reporting and dashboarding tools (e.g. Excel, Power BI).
• Experience in user training, onboarding, and documentation.
• Basic project management skills.
• Fluent in English; Dutch and/or French is a plus.

Preferred Skills / Experience

• Experience in Real Estate, Facility Management, Workplace, or Data Analytics domains desirable.
• Knowledge of Agile / Scrum is a plus.