[Hiring] Sales & Implementation Engineer @CrashPlan

Role Description

We are seeking a Sales & Implementation Engineer to play a key role across both the pre-sales and post-sales lifecycle. In this hybrid position, you will partner with Sales to support technical evaluations and guide customers through successful implementation and onboarding.

You will act as a technical advisor—demonstrating the value of CrashPlan solutions, assisting with solution design, and ensuring smooth deployment and adoption. This role is ideal for someone who enjoys both customer-facing technical sales and hands-on implementation work.

Day In the Life:

• Pre-Sales & Solution Support
  • Partner with Account Executives to support technical aspects of sales opportunities
  • Assist in delivering product demonstrations, technical presentations, and solution briefings
  • Support Proof-of-Value (POV) engagements to validate CrashPlan solutions
  • Gather customer requirements and help identify technical challenges and solutions
  • Help address customer questions and technical objections during the sales process
  • Collaborate with Product, Engineering, and Support teams to align solutions with customer needs
  • Support partners and MSPs in understanding and positioning CrashPlan solutions
  • Contribute to demo environments and technical sales materials
  • Participate in marketing events, webinars, or trade shows as needed
• Implementation & Customer Delivery
  • Support and lead implementations of CrashPlan solutions for customers
  • Configure and deploy solutions in cloud-based environments
  • Assist with integrations including directory services, SSO, SCIM, and MFA
  • Work with customer IT and Security teams to ensure successful setup and configuration
  • Help optimize deployments to align with customer goals and use cases
  • Troubleshoot technical issues and support onboarding and adoption
  • Collaborate with Professional Services, Support, Sales, and Operations teams

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
• 5+ years of experience in Sales Engineering including demos and POCs for prospects
• Prior implementation or onboarding experience working with SaaS or enterprise software
• Basic to intermediate understanding of IT infrastructure (cloud, endpoints, identity systems)
• Experience with:
  • Directory services (Active Directory, OpenLDAP, etc.)
  • Identity & access management concepts (SSO, SAML, SCIM, MFA)
  • Windows, macOS, and/or Linux environments
  • Familiarity with scripting (PowerShell, Python, Bash, or JavaScript)
• Willingness to travel (up to ~10–15%)

Requirements

• Strong troubleshooting and problem-solving skills
• Good communication and organizational skills
• Ability to work collaboratively and manage multiple priorities
• Experience with Microsoft 365 and Azure (including Entra ID)
• Familiarity with identity providers (Okta, Azure AD, Ping)
• Experience with endpoint management tools (Intune, JAMF, SCCM, Workspace ONE, etc.)
• Exposure to data protection or security solutions
• Consulting or customer-facing project experience
• Experience working with partners or MSPs

Benefits

• The On-Target Earnings range (base salary + variable) for this role is $160,000 - $200,000
• This position is eligible for a variable bonus plan based on assigned targets
• A full range of benefits including medical, dental, vision, 401k match, and more