[Hiring] Sales Enablement & Operations Manager @Colibrigroup

Role Description

As the Sales Enablement & Operations Manager, you are the operational heartbeat of our phone and B2B sales organization. You’ll optimize how our teams sell, staff, and serve — turning data into action, systems into insights, and automation into efficiency.

• Own the tech stack (HubSpot, Salesforce, Five9, Calabrio, Balto) and the analytics that drive daily performance across B2C, B2B, and B2B2C channels.
• Ensure that every lead is handled quickly, every rep is equipped to win, and every decision is grounded in data.
• Serve as the system owner for HubSpot CRM and Five9, ensuring data accuracy, automation, and reporting integrity.
• Connect tools across the stack (HubSpot, Calabrio, GA4, Matomo, RealEd, NetSuite, Shopify) to create a seamless, insight-driven sales engine.
• Oversee Calabrio forecasting, scheduling, and adherence — aligning staffing with campaign demand and service levels.
• Optimize queue coverage, occupancy, and rep utilization for both inbound and outbound teams.
• Drive high-impact sales performance through training, playbooks, tools, and onboarding programs.
• Build dashboards and reports that track conversion, AOV, speed-to-lead, adherence, and productivity.
• Analyze performance by channel (B2C, B2B, B2B2C) and surface insights that shape daily execution.
• Implement and scale tools like Balto (real-time call guidance) and Trellus (AI-based coaching).
• Design workflows that minimize manual work and maximize rep time with customers.
• Partner with Sales, Marketing, and Product leaders to align lead flow, attribution, and reporting.
• Translate operational insights into action plans that improve the full customer journey.

Qualifications

• 5+ years of experience in Sales Operations or Revenue Operations — ideally in a phone or contact center environment.
• Deep knowledge of HubSpot CRM, Five9, and Calabrio (forecasting, scheduling, adherence).
• Proven ability to integrate and optimize sales systems across B2C, B2B, and B2B2C models.
• Strong analytical skills — fluent in Excel/Google Sheets and BI tools like Power BI, Tableau, or Looker.
• Experience implementing AI-driven sales tools and workflow automation.
• Thrive in fast-paced, metrics-driven environments.
• Clear communicator with a bias for action, able to turn data into decisions and execution.

Company Description