[Hiring] Sales Development Representative Manager @Kintsugi AI

Role Description

As SDR Manager, you will build Kintsugi’s Sales Development function from square one — including strategy, hiring, training, execution, and performance management. This is a foundational builder role for someone who thrives in fast-paced environments and knows how to create repeatable pipeline systems that scale.

You will own the SDR playbook end-to-end:

• ICP targeting
• Messaging
• Outbound systems
• Lead routing
• Sequencing strategy
• Performance metrics
• Enablement

You’ll be responsible for building a world-class team that generates qualified pipeline and becomes the engine behind predictable ARR growth. This role is ideal for someone obsessed with modern outbound, AI-driven prospecting, GTM experimentation, and sales technology.

Qualifications

• 5–8+ years in B2B SaaS / fintech sales or sales development
• 2+ years managing SDRs (or a player/coach lead role)
• Proven experience building or scaling SDR teams in high-growth environments
• Track record of hitting pipeline creation targets and improving SDR productivity
• Experience selling into ecommerce, finance, accounting, operations, or compliance is a plus
• Experience at Series A / Series B company strongly preferred

Requirements

• Builder mindset: you love creating process, structure, and systems from scratch
• Deep understanding of modern outbound (cold email, cold calling, LinkedIn, multi-channel sequencing)
• Strong coaching ability — you can make reps meaningfully better
• Highly analytical: you manage through conversion rates, benchmarks, and pipeline metrics
• Strong collaboration instincts with Sales, Marketing, RevOps, and Product
• High urgency, high ownership, high standards

Benefits

• Build a core GTM function from zero at a fintech scale-up
• Huge market opportunity with increasing urgency and compliance complexity
• AI-forward culture with real room to innovate and experiment
• High ownership role — you will architect the outbound engine
• Competitive compensation + meaningful equity

What You’ll Own

• Build the SDR Function From the Ground Up
  • Design and launch Kintsugi’s SDR org structure, hiring plan, and onboarding process
  • Build the SDR playbook including outreach strategy, call frameworks, objection handling, and qualification
  • Define activity, conversion, and pipeline benchmarks
  • Establish the operating cadence: daily standups, pipeline reviews, weekly coaching, performance reporting
• Pipeline Generation Strategy (Outbound + Inbound)
  • Own SDR pipeline creation targets and performance metrics
  • Build scalable outbound motions across ecommerce, SaaS, and fintech segments
  • Partner with Marketing to maximize inbound conversion and speed-to-lead execution
  • Implement account-based prospecting strategy to target high-fit ICP accounts
• AI-Driven Prospecting & GTM Engineering
  • Implement an AI-first SDR workflow to increase output and personalization at scale
  • Use data enrichment, intent signals, and automation to improve targeting quality
  • Continuously test and iterate messaging, sequences, channel mix, and segmentation
  • Build repeatable experimentation loops across outbound campaigns (copy testing, channel testing, persona testing)
• SDR Coaching, Enablement & Talent Development
  • Recruit, hire, and onboard top SDR talent
  • Coach reps on cold calling, objection handling, discovery handoff, and executive messaging
  • Run structured training programs to level up performance quickly
  • Build a culture of high standards, high accountability, and high energy
  • Develop career paths for SDRs into AE roles and future leadership roles
• Tech Stack Ownership & Process Design
  • Own the SDR tech stack strategy in partnership with RevOps and Sales Leadership
  • Build scalable workflows inside HubSpot
  • Implement tooling for sequencing, enrichment, call coaching, intent data, and performance reporting
  • Ensure SDR data hygiene and operational rigor across routing, tagging, and reporting
• Cross-Functional GTM Collaboration
  • Partner with Sales Managers and AEs to ensure tight alignment on qualification and meeting quality
  • Work with Marketing on campaign alignment, lead scoring, and messaging consistency
  • Provide real-time market feedback to Product and Leadership based on outbound learnings
  • Collaborate with RevOps to ensure clean attribution, dashboarding, and performance analytics

What Success Looks Like

Within the first 90 days, you will:

• Hire and ramp a high-performing SDR team
• Launch repeatable outbound plays with consistent meeting volume
• Improve inbound conversion and response times
• Establish a scalable SDR operating cadence and performance culture
• Build predictable pipeline contribution to the sales org
• Create clear reporting and performance visibility (conversion rates, pipeline per rep, meeting quality)

Strong Preference For Candidates Who Are AI-Forward

We’re specifically looking for someone who is excited about AI-native sales development and modern GTM engineering. You should be comfortable experimenting with tools and workflows such as:

• AI-driven personalization at scale
• Automated account research + persona targeting
• Intent-based outbound triggers
• Multi-touch sequence testing and optimization
• Sales engagement platforms and enrichment workflows
• Call recording + AI coaching tools
• Bonus if you’ve built workflows using tools like Clay, Zapier, Make, enrichment APIs, or data automation platforms