[Hiring] Renewals Manager @Hasura
Apr 08, 2025 - Hasura is hiring a remote Renewals Manager. 💸 Salary: unspecified. 📍Location: USA.
Role Description
We are looking for a highly motivated and results-oriented Renewals Manager to join our Customer Success team. This role is critical to driving predictable revenue through timely customer renewals in the commercial customer segment. The ideal candidate is skilled at building strong customer relationships, negotiating agreements, leveraging digital strategies and data to streamline processes.
- Digital Experience: Build a digital motion to maintain customer relationships, ensure customer satisfaction, align on business objectives and manage adoption at scale.
- Renewals Management: Proactively manage the customer renewal process, ensuring timely execution of contracts across commercial accounts.
- Negotiation: Lead renewal discussions, overcome objections, and manage escalations effectively to secure favorable outcomes.
- Data Analysis: Use customer data and insights to forecast renewals and identify potential churn risks, working closely with Customer Success to mitigate them.
- Process Improvement: Develop and implement scalable processes to improve the efficiency and effectiveness of the renewal motion.
- Collaboration: Partner with Sales, Product, and Customer Success teams to align on account strategy and share customer feedback to drive product improvements.
- Reporting: Track and report on renewal performance metrics, including renewal rate, expansion revenue, and churn rate, to ensure alignment with company goals.
Qualifications
- 3+ years of experience in a renewals, account management, or customer success role within a SaaS or technology company.
- Implemented digital strategies to drive work efficiency.
- Strong negotiation and relationship-building skills.
- Ability to analyze customer data to inform strategy and decision-making.
- Excellent communication and presentation skills.
- Working experience with backend development and devops teams is a plus.
- Proficiency in SaaS tools such as Salesforce, Clari, and Gainsight.
- Bachelor's degree in Business, Marketing, or a related field.
Requirements
- San Francisco strongly preferred but open to remote in the US.
Benefits
- Remote & Hybrid Work Environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore.
- Self-Care Fridays: We offer the second Friday of every month as a day off for personal rejuvenation.
- Equipment and Learning Allowance: We have budgets to ensure employees have the necessary tools and resources to succeed.
- Donation Matching: We have an annual donation matching fund to encourage team member donations to global organizations working towards equality & equity.
- Flexible Schedules & PTO: Employees can work with their manager to set a work schedule that enables a healthy work-life balance, complemented by generous paid time off (PTO) options.
Company Description
At Hasura, we help developers go from zero to fully fledged modern apps, blazing fast. Through your work at Hasura, you will have the opportunity to make a lasting impact on both how Hasura is built as well as the larger developer ecosystem.
As a team, we take a lot of pride in our work. We obsess about our users and their business so we can craft solutions that exceed expectations and inspire delight.
Similar Remote Jobs
More jobs at Hasura
-
Customer Service $100,000 - $130,000 plus esops USAApr 08, 2025
-
Software Development $200,000 - $285,000 including bonus USAApr 07, 2025
More Sales / Business jobs
-
Sales / Business $129,000 - $165,000 per annum, plus bonuses and equity USAApr 22, 2025
-
Sales / Business unspecified USAApr 22, 2025
More jobs in USA
-
Customer Service $24.00 - $29.00 per hour, plus 5% bonus USAApr 22, 2025
-
Customer Service competitive performance-based pay USAApr 22, 2025
Kickstart Your Job Search
Unlock 54,159 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 08, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
