[Hiring] Regional Manager @Co-op

Role Description

Due to continued growth of the business, we’re looking for a Regional Manager to join our Estate Planning team in Co-op Legal Services. We’re the market leader in estate planning, supporting tens of thousands of customers each year, and as we continue to grow, we’re committed to investing in making our services accessible for all.

In this role, you’ll recruit, manage, and support a team of estate planning consultants, making sure that they’re able to provide the best service to our clients. We’ll look to you to make sure that targets are being met and provide training to make sure your team have the skills they need to reach our commercial and client goals.

You’ll also support our B2B partner relationships and help us shape customer journeys, so we continue to deliver a service our clients rate as ‘excellent’. You don’t need previous legal experience to be successful in this role, so if you've got the people management skills we need, we can offer you the chance to build your career within an innovative and ethical legal business.

What you’ll do

• Lead a team of estate planning consultants in an inclusive manner, engaging and supporting them to deliver on agreed targets
• Put in place personal improvement plans and other performance management frameworks to support colleague performance
• Train, coach, and mentor colleagues within your own team and across the wider estate planning sales teams
• Support B2B partner relationships, providing training and support
• Manage complaint handling and resolution
• Work collaboratively with key partners in our operational, legal, risk and compliance teams
• Train, develop and support your team and influence beyond team through multiple methods of engagement and communication – video, telephone, face to face, written
• Report directly to our Head of Sales and become a key part of our leadership team

Qualifications

• Previous experience of managing remote or field-based teams
• Proven experience of consultative sales
• Experience of managing external partner relationships
• The ability to train and coach a large team of colleagues
• Experience of working in a regulated environment
• Excellent communication skills

Benefits

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Company car
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme