[Hiring] Quote Conversion Specialist @Virtual Staff 365

Role Description

They are now seeking a Quote Conversion Specialist (Sales Support) to support our sales team by following up on quotes, nurturing leads, and converting opportunities into revenue. This is not an admin role; it’s a high-impact, revenue-generating position where your ability to follow up, build rapport, and close opportunities will directly influence business growth.

Job Responsibilities:

• Sales Follow-Up & Conversion
  • Call unsold quotes daily and move opportunities forward
  • Follow up on finance leads and customer enquiries
  • Help customers understand quotes and make confident decisions
  • Handle objections and guide customers toward closing
• Opportunity Reactivation
  • Re-engage dormant leads and past enquiries
  • Revive old quotes and identify new opportunities
  • Spot upgrade or replacement opportunities
• Sales Support
  • Assist the field sales team in progressing deals
  • Identify add-ons and upsell opportunities
  • Collaborate with the Sales Manager on key accounts
• CRM & Pipeline Management
  • Maintain accurate and up-to-date CRM records
  • Log all customer interactions and follow-ups
  • Track activity, outcomes, and assisted deals
• Customer Experience
  • Provide clear, professional communication
  • Build trust and rapport with customers
  • Ensure a smooth and supportive sales journey

Qualifications

• At least 2 years of experience in a similar sales support role
• Excellent communication skills
• Confident and persuasive phone communicator
• Strong sales mindset with a focus on results
• Excellent objection handling and closing skills
• Highly organised and able to manage a busy pipeline
• Comfortable working toward daily and monthly targets
• Ability to build rapport and influence customer decisions
• Experience using CRM systems

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)