[Hiring] Principal, Sales and Operations Planning @Nerdy

Role Description

Nerdy is searching for a Principal, Sales and Operations Planning to join our team. The Principal, Sales and Operations Planning will own the strategy, systems, and forecasting engine that powers Nerdy’s customer-facing operations. In this high-leverage individual contributor role, you will:

• Build and refine demand forecasts, capacity plans, and scheduling models that improve forecast accuracy and reduce cost per unit through greater speed and efficiency.
• Turn ambiguous problems into clear, measurable operating plans.
• Establish a consistent S&OP cadence.
• Partner closely with Sales, Marketing, Finance, Product, and Market Operations to align on assumptions, KPIs, and resourcing needs.
• Synthesize complex analytical insights into clear recommendations for senior leaders.
• Guide the evolution of tools, processes, and systems that support forecasting and workforce management.
• Utilize modern AI capabilities to enhance automation, accuracy, and decision quality.

Success in this role means building a scalable planning foundation for Nerdy’s Member Services teams, identifying emerging trends early, and driving measurable improvements in performance, efficiency, and operating discipline.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• 8+ years in Sales/Revenue/Market Operations and analytics.
• Proven experience in forecasting models, workforce planning, and routing strategies.
• Expertise in funnel analytics, advanced BI tools, and SQL proficiency.
• Hands-on experience with CRM and engagement tools like Salesforce/HubSpot.
• Proven track record designing and managing sales compensation programs.
• Strong change management skills in fast-paced environments.
• Excellent communicator with executive storytelling skills.
• Experience with AI-native productivity and quality tools.
• Alignment with company mission and outcomes-focused culture.

Responsibilities

• Define multi-quarter sales operations strategy and roadmap.
• Build and maintain operating cadence including reviews and audits.
• Lead workforce planning for inbound/outbound sales teams.
• Own funnel performance metrics and drive experiments to improve conversion.
• Scale processes via automation and AI with compliance guardrails.
• Partner on CRM architecture, integrations, and change management.
• Drive compensation operations with Sales and Finance leadership.
• Establish experimentation frameworks and scale successful initiatives.
• Lead cross-functional initiatives impacting revenue and customer experience.
• Develop, mentor, and scale a high-performing team.
• Deliver executive-level insights and communicate trade-offs and risks.

Benefits

• Market-leading salary paired with clear promotion pathways and equity (RSUs) - become an owner in our success.
• 401(k) plan with company match and immediate vesting.
• Remote-first culture embracing flexibility across time zones and working styles.
• Flexible time off to recharge on your terms.
• Access to an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
• Leverage cutting-edge AI tools to accelerate your workflow.
• Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves.

Company Description

At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale.

We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here.