[Hiring] Online Sales Consultant @Maronda Inc. and Subsidiaries

Role Description

Maronda Homes is seeking an experienced and enthusiastic Online Sales Consultant to serve as the primary connection between digital lead traffic (website, social media, and third-party platforms) and our on-site sales teams. This role is responsible for responding to inbound inquiries, providing timely and accurate information, qualifying prospects, and converting leads into scheduled appointments. As the first point of contact, the Online Sales Consultant plays a critical role in delivering an exceptional customer experience and shaping the buyer’s first impression of Maronda Homes.

Key Responsibilities

• Lead Management & Conversion
  • Respond promptly to all inbound leads via phone, email, and digital platforms (target: within 15 minutes)
  • Qualify prospects and maintain consistent follow-up until an appointment is secured
  • Schedule and coordinate on-site appointments with community sales teams
  • Guide prospects to the most suitable communities, floorplans, and offerings
• Customer Experience
  • Deliver a high-quality, personalized experience for all prospects
  • Build rapport and trust through effective communication
  • Educate buyers on communities, products, pricing, and incentives
  • Direct customers to appropriate resources or team members when needed
• CRM & Reporting
  • Maintain accurate and up-to-date lead records in the CRM system
  • Serve as a subject matter expert on CRM usage and best practices
  • Track and report lead activity, conversion rates, and performance metrics
  • Analyze data and provide recommendations to improve lead conversion and customer experience
  • Utilize company reporting tools to ensure visibility into daily performance
• Collaboration & Team Support
  • Partner closely with marketing and on-site sales teams to ensure a seamless customer journey
  • Maintain current knowledge of all communities, products, and incentives within the division
  • Support team initiatives and complete additional projects as assigned
  • Exercise sound judgment and independent decision-making in customer interactions

Qualifications

• Strong organizational, analytical, and problem-solving skills
• High attention to detail and ability to manage multiple tasks simultaneously
• Proficiency with CRM systems and digital communication tools
• Ability to work both independently and collaboratively
• Positive attitude and ability to engage with diverse personalities
• Strong internet and technology proficiency

Requirements

• Strong written and verbal communication skills
• Ability to work independently and manage multiple priorities
• Availability to work evenings, weekends, and extended hours as needed
• Attendance at all mandatory meetings
• Travel: 5–10 days per quarter
• Bilingual (English/Spanish) preferred

Education & Experience

• Associate degree OR
• 3+ years of relevant professional experience OR
• Equivalent combination of education and experience

Physical & Work Environment

• Primarily remote with occasional travel to communities
• Ability to operate a computer and communicate extensively via phone and digital tools
• Must be able to lift and carry up to 25 pounds

Company Description