[Hiring] National Account Executive @Tyndale

Role Description

The Tyndale Company is seeking an experienced National Account Executive (NAE) to join our dynamic sales department! This role is responsible for driving revenue growth by managing and expanding key customer relationships within a designated territory. The NAE will serve as a strategic partner to clients, delivering tailored managed apparel solutions while ensuring exceptional service, long-term satisfaction, and account retention. This position combines consultative selling, account management, and cross-functional collaboration to support both new business development and ongoing customer success.

HYBRID/REMOTE: Tyndale supports a strong work-life balance. This position is fully remote with up to 60% travel. Candidates must reside within the Nashville or Knoxville markets in the designated sales territory.

Responsibilities

• Sell flame-resistant uniformed clothing and Managed Apparel Programs to prospects within the designated territory.
• Travel to customers and prospects to provide presentations and demonstrations on our products and services.
• Work closely with Sales Director and/or Vice President of Sales to plan sales strategy on larger opportunities.
• Promote and explain the technical nature and safety aspects of our products ensuring that the purchasers understand the need for protective clothing.
• Develop and maintain a high level of product knowledge. Become well prepared to demonstrate/explain features and benefits of all products.
• Follow through with all leads provided from tradeshows, vendors, customer referrals, etc.
• Attend and/or present at trade shows, as requested. Provide feedback and all leads to Marketing immediately after attending the trade shows.
• Record all contacts, sales leads and opportunity activity and status in CRM system.
• Provide main-point-of-contact account management to all accounts within your territory, focusing on excellent customer service, issue resolution and account retention.
• Build relationships with accounts through providing regular contact and communication to discuss account needs and satisfaction levels and provide thorough problem resolution.
• Listen to customer needs and identify internal resources necessary to meet those needs. Work with those resources to ensure that the needs are met.
• Ultimate responsibility for customer satisfaction. Primary focus is to implement customers in an excellent manner and retain them as long-term customers.
• Follow-up with dissatisfied customers to ensure their issues are resolved to the customer's satisfaction.
• Work closely with account administration representative to ensure that all accounts have accurate information in our proprietary system, including annual allowance amounts, expiration dates, program maintenance information and pricelists.
• Effectively communicate timelines and priorities on all accounts with account administrator.
• Review all newly completed catalogs and order forms for accuracy before they are distributed to customers.
• Work closely with accounts receivable representative to ensure that we have accurate billing addresses and payment methods set up for each account in our proprietary system.
• Assist as needed to help collect overdue invoices on accounts in your territory.
• Coordinate fittings with customers, and internally with Tyndale management.
• Conduct fittings and/or accompany the sales support representatives as needed on fittings.
• Provide valuable customer feedback to senior/line management regarding customer satisfaction related to our service and products.
• Prepare and collaborate on territory annual sales forecast projections.
• Strive to meet and exceed quarterly specific goals for success including: gross profits, cold calls, opportunities, and overdue A/R.
• National Account Executives are expected to grow annual sales and revenues each year within their territory.
• Pricing guidelines must be adhered to and acceptable gross profit margins must be maintained on all accounts.
• Negotiate and handle renewal agreements as needed.
• Manage travel itinerary and make travel arrangements for travel to and from customers, tradeshows, etc.
• Provide all requested reports in a timely manner.

Qualifications

• Minimum 3 years of consultative selling experience, preferably with a technical product. Prior experience in the FR apparel strongly preferred.
• Minimum HS diploma or equivalent required; Bachelor’s Degree preferred.
• Strong computer skills- proficient in MS Office. Prior experience using CRM software preferred; Adobe Acrobat a plus.
• Detail-oriented. Must be on-time for customer meetings 100% of the time.
• Ability to work independently to produce results.
• Excellent verbal and written communication skills.
• Ability to understand and explain information of a technical nature.
• Excellent organization and time management skills.
• Strong interpersonal skills; proven ability to quickly build effective relationships.
• Ability to travel extensively (as needed) both nationally and regionally via air and car.
• Must maintain a current valid driver’s license.
• Action-orientation.
• Ability to learn quickly.

Benefits

• Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
• Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
• Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
• Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
• Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.

Company Description

The Tyndale Company is a private, 9x Top Workplace winner in PA and 5x winner in TX, and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the energy sector – including utilities, oil and gas, transportation, chemical manufacturing, and NFPA 70E markets. We’re a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We’re the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.