[Hiring] Member Support Specialist @Nationwide Marketing Group LLC

Role Description

The Member Support Specialist (MSS) is a consultative sales role, focused on revenue growth, retention, and engagement, within an assigned territory. This remote position is primarily conducted by phone, requiring persistence and strong relationship-building, influencing, and persuasive communication skills and tactics to engage members who may be harder to reach and less responsive than face-to-face interactions.

The MSS builds strong relationships, uncovers opportunities to improve member performance, and translates insights into measurable results. Success in this role is defined by:

• Growing your territory
• Strengthening member engagement
• Increasing participation in NMG programs and services
• Retaining members long-term

Qualifications

• Minimum of 2 years professional work experience in a business environment
• Understands and is comfortable in a quota-carrying sales role
• Ability to engage members over the phone with a clear, professional voice
• Maintain a dedicated, professional home office workspace
• Ability to support members located across multiple U.S. time zones
• Knowledge of CRM systems
• Ability to analyze complex data sets
• Ability to travel up to 25%
• Demonstrated ability to influence business outcomes
• Proficiency in Microsoft Office Suite

Requirements

• Drive revenue growth in your territory
• Develop and execute a territory plan
• Proactively generate new business opportunities
• Lead regularly scheduled ROI and value reviews
• Build strong relationships with members
• Identify and convert new opportunities
• Partner with vendor and internal teams
• Provide business insights and guidance
• Maintain accurate records and reporting

Benefits

• Competitive base pay and performance bonus
• Medical, dental, and vision benefits with low-cost coverage options
• Employer paid basic life and AD&D
• Employer paid short-term and long-term disability
• MetLife supplemental insurance options
• Matching 401(k) with 100 percent vesting
• Open PTO policy, paid holidays, and ten weeks of paid parental leave
• Business casual work environment
• Rewards and recognition platform
• Discounts on electronics, cell phones, travel, wellness, health and auto, pet insurance, and more