Matchmaker & Account Manager @Pearl
Sales / Business
Salary competitive sal..
Remote Location
Job Type full-time
Posted 3d ago

[Hiring] Matchmaker & Account Manager @Pearl

3d ago - Pearl is hiring a remote Matchmaker & Account Manager. πŸ’Έ Salary: competitive salary: based on experience and skills πŸ“Location: Worldwide

Role Description

We are hiring a Matchmaker & Account Manager to own the full client lifecycle in a fast-growing, high-touch service environment. This role exists to manage and scale a growing portfolio of clients while maintaining a deeply personalized customer experience.

  • Oversee onboarding, matchmaking, communication, and renewals for a high volume of accounts.
  • Utilize relationship-building skills and AI-powered tools.
  • Manage details at scale while continuously improving workflows.
  • Thrive in fast-paced startup environments, take ownership, and proactively identify ways to improve systems and outcomes.

Your Impact:

  • Contribute to scaling a high-growth service business by managing a large portfolio of clients without sacrificing quality or personalization.
  • Improve client satisfaction and retention through consistent, proactive communication and thoughtful matchmaking.
  • Drive operational efficiency by identifying bottlenecks and implementing automation and process improvements.
  • Shape internal systems, improve team workflows, and support long-term scalability.

Core Responsibilities

  • Account Management & Customer Experience – 35%
    • Own the full client lifecycle from onboarding to match outcomes and renewals.
    • Communicate proactively with clients via messaging platforms, maintaining response times within 24 hours.
    • Prepare clients before onboarding by ensuring profiles are complete and expectations are aligned.
    • Send regular check-ins, prompts, and feedback surveys to maintain engagement.
    • Track client data, preferences, and progress across all active accounts.
  • Matchmaking & Research – 25%
    • Conduct in-depth research using AI tools to identify potential matches.
    • Build curated shortlists of high-quality matches based on compatibility and preferences.
    • Initiate outreach and assess match interest and availability.
    • Continuously refine matchmaking criteria based on client feedback.
    • Deliver matches on schedule according to client plans.
  • Automation & Process Improvement – 20%
    • Identify inefficiencies in workflows and propose scalable solutions.
    • Implement automations using AI tools to streamline operations.
    • Develop templates for recurring communications while maintaining personalization.
    • Anticipate scaling challenges and proactively recommend process improvements.
    • Document workflows and improvements for team-wide adoption.
  • Sales, Renewals & Upselling – 10%
    • Track renewal timelines and initiate conversations proactively.
    • Recommend appropriate service packages based on client needs.
    • Identify upsell opportunities through client interactions.
    • Collaborate with leadership when needed to close renewals.
  • Systems, Documentation & Reporting – 10%
    • Maintain and improve internal SOPs for consistency and quality.
    • Map and optimize the customer journey.
    • Build and update reporting dashboards tracking key metrics.
    • Surface recurring client insights to inform product and service improvements.

Qualifications

  • 2+ years of experience in customer service, account management, or client-facing roles.
  • Strong proficiency in AI tools (e.g., Claude) for research, analysis, and workflow automation.
  • Proven ability to improve processes and workflows independently.
  • Experience working in a fast-paced startup or early-stage environment.
  • High emotional intelligence and ability to build trust with clients.
  • Excellent written communication skills in English.
  • Strong organizational skills with the ability to manage 40–80 accounts simultaneously.
  • Ability to adapt quickly in dynamic and evolving environments.

Nice-to-Haves

  • Experience with sales, renewals, or upselling.
  • Background in research-heavy roles.
  • Exposure to matchmaking, dating, or relationship-based services.
  • Creative background or strong creative thinking skills.
  • Experience working with global or remote teams.

Tools Proficiency

  • Must-Haves (Required)
    • Claude
    • Slack
    • Google Workspace
  • Nice-to-Haves (Preferred)
    • OpenPhone
    • CRM systems
    • Reporting/dashboard tools (e.g., Airtable, Notion)

Benefits

  • Competitive Salary: Based on experience and skills.
  • Remote Work: Fully remoteβ€”work from anywhere.
  • Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency.
  • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting.
  • Generous PTO: In accordance with company policy.
  • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees.
  • Direct Mentorship: Guidance from international industry experts.
  • Learning & Development: Ongoing access to resources for professional growth.
  • Global Networking: Connect with professionals worldwide.

Our Recruitment Process

  • Application
  • Screening
  • Skills Assessment
  • Top-grading Interview
  • Client Interview
  • Job Offer
  • Client Onboarding

Ready to Join Us?

If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.

Before You Apply
️
worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Matchmaker & Account Manager @Pearl
Sales / Business
Salary competitive sal..
Remote Location
Job Type full-time
Posted 3d ago
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worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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