[Hiring] Manager, International Account Management @Docusign

Role Description

The Manager, Account Management is a high impact position combining equal parts relationship management and client satisfaction. The ideal candidate brings a proven record of success in a SaaS technology company, where they had responsibility for revenue retention, with a demonstrated ability to promote future growth in their assigned accounts. This position will require the aptitude to become a master of Docusign’s product capabilities, underlying technology, and competitive advantages and convey those to Docusign’s customers. This person will work best in a dynamic, technology-driven environment using phone and web tools to effectively manage a high velocity of activity.

This position is a people manager role reporting to the Director, Account Management.

Responsibilities

• Meet or exceed maintenance and cloud sales objectives and quotas
• Develop a renewal strategy and plan to retain and grow assigned business
• Review metrics to help identify and close open and up-sell opportunities
• Manage a team of renewal specialists to ensure goals are being met and business followed up on
• Develop and manage sales forecasts via Salesforce.com in line with set targets, strategic plans, and operating budgets
• Identify at-risk renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
• Negotiate terms that result in favorable outcomes for both Docusign and clients
• Participate in internal customer strategic account process, ratifying account details and working with Adoption Services in identifying customers that need focus
• Liaise cross-functional teams in a professional manner to ensure effective collaboration
• Drive client partnerships by successfully calling on high-level executives and strategic thinkers, as well as working across all levels within an organization to ensure a win for the company
• Identify trends and opportunities to improve the Renewals team’s internal processes
• Maintain accurate records of all activities in the CRM system (SalesForce.com)

Qualifications

• 2+ years of experience in renewal management, consultative sales and/or business consulting
• 2+ years of experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales
• 2+ years of experience leading teams
• Fluency in English to report and operate in an international market
• BS/BA degree

Preferred Qualifications

• Experience within a SaaS model
• Familiarity with CRM tools, specifically, Salesforce.com, etc.
• Ability to identify, critique, suggest, and implement intelligent changes to the clients' business optimization processes
• Strong capacity for engagement and mastery across areas
• Excellent verbal and written communications skills to be able to interact effectively at all levels of an organization, from individual contributors to C-level
• Strong experience in forecast and result management (churn)
• Strong experience in people management and leadership skills
• Experience in Process Management
• Willingness and ability to travel as necessary
• Proficiency in Spanish

Benefits

• Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
• We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
• You will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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