[Hiring] Manager, Field Operations @Airbnb

Role Description

The Community You Will Join:

• The Homes Supply team plays a critical role in ensuring Airbnb secures a diverse and high-quality supply of stays listings.
• Efforts are aimed at meeting the expectations of guests by ensuring a wide offering of high-quality listings at compelling values are available for every search.
• The team serves the needs of their global hosts by supporting more efficient planning and execution of growth strategies.

The Difference You Will Make:

• Lead a team of market managers responsible for the end-to-end strategy for supply acquisition, host quality, account management, and optimization in the assigned markets.
• This role will cover the Southeast & Gulf territory (Florida, Georgia, Alabama, Mississippi, Arkansas, Louisiana, United States).

A Typical Day:

• Lead a team of Market Associates & Market Managers responsible for maximizing partner relationships with Airbnb Homes Hosts and achieving KPIs and business performance goals.
• Guide teams on territory and local strategies for supply optimization, acquisition, and optimization.
• Proactively set priorities, develop supply strategy plans for the full funnel of Stays supply, and assign resources for areas managed.
• Partner with the Supply, Country Manager leadership, and other teams within Airbnb to drive cross-functional business initiatives.
• Be accountable for the business performance of the assigned territory, including meeting revenue goals and supply acquisition targets.
• Identify key barriers/levers, market shifts and trends, and provide solutions to overcome them.
• Coach team members to achieve their maximum potential in their current role while developing them for future roles within the organization.

Qualifications

• 10+ years of relevant global operations experience with at least 4+ years in a management role managing teams.
• A bold and compassionate leader with a proven ability to grow, develop, and scale high performing teams.
• Considered an expert in the Southeast & Gulf territory.
• Shares learnings and independently influences cross-functional partners to support relevant goals.
• Serves as a go-to for team members when they have questions and provides clear direction, business coaching, and ongoing training.
• Can leverage data to propose new business opportunities for the larger team and a strategic portfolio across distinct and varying market stages.
• Ability to influence product, policy, and other cross-functional stakeholders to attain new revenue streams for direct team or region.
• Ability to leverage tools to understand how larger businesses and other individuals are performing.
• Expertise in achieving strong results managing through others.
• Ability to successfully and confidently performance manage team members.
• Knows how to create a positive and driven team culture.
• Ability to organize, lead, and execute on a variety of assignments and action plans.
• Previous relevant experience in growing supply and working with Community groups.

Location

• This role can be located in Florida or Georgia, United States.
• Currently, employees cannot be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware, and Rhode Island.
• This list is continuously being updated; please check back with us if the state you live in is on the exclusion list.

Our Commitment To Inclusion & Belonging

• Airbnb is committed to working with the broadest talent pool possible.
• We believe diverse ideas foster innovation and engagement, allowing us to attract creatively-led people and develop the best products, services, and solutions.
• All qualified individuals are encouraged to apply.
• We strive to provide a disability inclusive application and interview process.
• If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected].

Benefits

• Our job titles may span more than one career level.
• The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.
• The base pay range is subject to change and may be modified in the future.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$160,000 — $200,000 USD