[Hiring] Manager, Client Services @Transportation Insight

Role Description

The Manager – Client Services is responsible for the management and support of a team of Strategic Account Managers and Account Managers responsible for servicing a defined client account base. The primary job functions of this role are to:

• Enable the team to deliver client retention and growth
• Drive team engagement through development and support
• Ensure efficient cost to serve through ongoing continuous improvement

Qualifications

• Bachelor’s Degree in Business Administration / similar field or equivalent experience
• Preferred 7+ years of experience with the Transportation industry or equivalent experience
• Preferred 3+ years leading a team of direct reports in the logistics/transportation industry or equivalent experience

Requirements

• Strong technical skills, specifically with Microsoft suite, Transportation Management Systems, Optimization Engines, Salesforce.com and Reporting/BI Tools
• Possess excellent organizational skills with the flexibility to readily adapt to change under stress and against tight deadlines
• Excellent written, oral and presentation skills
• Eagerly accept new challenges
• Self-managed and motivated

Benefits

• This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m.
• Travel is up to 40%, may be required for special training/conferences

Work Environment

• Standard office environment, usually indoors away from the elements with moderate noise
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Effort

• Maintain a stationary position for extended periods
• Move about the office, operate computers and files, as needed
• Frequently communicate with others
• Occasionally lift boxes up to 20 pounds