[Hiring] Key Account Performance Manager @Townsquare Ignite

Role Description

The Performance Specialist for Townsquare Ignite’s Home Services Team is a client-facing role focused on retention, growth, and strategic support. You will serve as the main point of contact for vertical-specific advertiser accounts and drive outcomes by ensuring campaigns are strategically planned, managed, and optimized by internal teams.

• Vertical experience (home services: HVAC, plumbing, roofing, etc.) is critical to understanding client pain points, seasonality, and customer behavior.
• This role does not directly manage campaigns inside platforms but serves as the quarterback — partnering with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists.
• Success is measured by client satisfaction, platform performance, retention, new account growth, and revenue expansion.

Responsibilities

• Serve as the primary post-sale client-facing contact, responsible for building strong relationships to drive retention and satisfaction.
• Lead the strategic direction of client campaigns with a focus on business outcomes and revenue growth.
• Facilitate clear communication between clients and internal teams to maintain alignment on goals, deliverables, and timelines.
• Identify upsell opportunities to deliver added value and encourage incremental investment.
• Conduct regular performance reviews, providing insights and recommendations tied to business goals and KPIs.
• Act consistently in the best interest of the business and uphold high professional and ethical standards.
• Coordinate with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists to ensure proper setup and launch.
• Support strategy formation to align with business objectives and market context.
• Ensure internal teams understand client objectives, audience, and KPI targets.
• Monitor high-level campaign performance to ensure KPIs are met and ROI goals achieved.
• Provide proactive insights and data-backed recommendations to clients on a routine basis.
• Communicate optimizations, status updates, and next-step priorities directly with clients.
• Help preserve client goodwill and long-term relationship value.

Minimum Performance Expectations

• Maintain a minimum $3,000,000 book of business.
• Conduct monthly reporting calls and share reports with all clients.
• Maintain 95% month-over-month client retention.
• Onboard at least one (1) new client per month.

Qualifications

• Experience supporting digital media or strategic accounts; familiar with paid search, paid social, programmatic, or multi-channel campaigns.
• Home Services category experience strongly preferred (HVAC, plumbing, roofing, electrical, etc.).
• Ability to interpret performance data and translate findings into actionable insights.
• Strong relationship-building and communication skills.
• Highly organized, with the ability to manage multiple accounts simultaneously.
• A proactive mindset with enthusiasm for helping clients grow.
• Agency or client-facing experience is preferred.

Benefits

• Competitive Salary + Commission on go-live revenue.
• 3 weeks of PTO (+ 9 paid holidays).
• Medical, Dental, and Vision Insurance.
• 401(k) Retirement Plan.
• Casual, high-energy work environment.
• Opportunity for upward mobility.
• Company provided laptop.
• Competitive salary + bonus program.