[Hiring] Key Account Manager @ORBCOMM

Role Description

Join Us as a Key Account Manager, Brazil! At ORBCOMM, we’re looking for a strategic and relationship-driven Key Account Manager to strengthen and grow our most important customer partnerships across Brazil. In this high-impact role, you will deepen customer engagement, expand solution adoption, and lead strategic initiatives that drive long-term account growth. You’ll be the trusted advisor and primary point of contact for key customers—ensuring they achieve measurable value from ORBCOMM’s IoT, telematics, and data-driven solutions.

What You’ll Do:

• Manage a portfolio of strategic key accounts, building strong relationships with decision-makers to ensure long-term retention and growth.
• Develop and execute tailored account plans based on customer objectives, market dynamics, and expansion potential.
• Identify upsell, cross-sell, and expansion opportunities across ORBCOMM’s devices, connectivity, software, and managed services.
• Lead customer engagements, including business reviews, product demonstrations, and roadmap discussions that drive deeper adoption of ORBCOMM technology.
• Act as the customer advocate internally, partnering with Engineering, Product, Operations, and Support to resolve issues and elevate the customer experience.
• Monitor account performance, analyze usage trends, and proactively mitigate risks to prevent churn and maximize recurring revenue.
• Support certification, integration, and deployment activities in collaboration with technical teams.
• Maintain accurate forecasting and pipeline reporting, providing visibility into growth opportunities and revenue milestones.
• Represent ORBCOMM at industry events, customer workshops, and trade shows as a trusted advisor.
• Work closely with Marketing to develop customer-focused materials, including case studies, presentations, and engagement programs.
• Ensure alignment with ORBCOMM’s strategic priorities while delivering exceptional customer value and measurable outcomes.

Travel Requirements:

• Expect up to 70% travel for customer visits, industry events, and internal collaboration.

Qualifications

• A bachelor’s degree in Business, Engineering, Telecommunications, or a related field.
• 3–5+ years of experience in Key Account Management, Sales, or Customer Success in telecommunications, IoT, SaaS, telematics, or technology sectors.
• A proven track record managing enterprise accounts and delivering growth through strategic relationship-building.
• Knowledge of transportation, logistics, cold chain, or telematics industries (preferred).
• Experience working with multi-stakeholder accounts and enterprise customers.
• Fluency in Portuguese (required); English preferred. Spanish is an asset.
• Willingness to travel up to 70% for customer visits, events, and internal collaboration.
• Strong communication, analytical, negotiation, and problem-solving skills.
• A self-motivated, organized, and results-driven mindset.
• Comfort working cross-functionally with multicultural teams and balancing both technical and commercial priorities.
• The ability to work remotely within Brazil.
• Leverage AI-enabled tools and automation to support daily tasks and productivity.
• Commitment to continuous learning in digital and AI literacy.

Benefits

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

Company Description

At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime.