[Hiring] Key Account Manager @Lokal App
Apr 02, 2025 - Lokal App is hiring a remote Key Account Manager. đź’¸ Salary: unspecified. đź“ŤLocation: India.
Role Description
The Key Account Manager (KAM) is responsible for managing, nurturing, and growing relationships with astrologers on the platform. This role ensures that astrologers receive the necessary support, training, and insights to maximize their performance while maintaining quality standards. The KAM will act as the primary point of contact for astrologers, ensuring retention and engagement.
- Act as the single point of contact for assigned astrologers, addressing their queries and concerns.
- Build strong relationships with astrologers to enhance retention and performance.
- Ensure astrologers remain engaged and follow platform guidelines.
- Track key performance metrics such as quality scores, ratings, and retention percentages.
- Analyze astrologer performance and provide actionable feedback for improvement.
- Ensure astrologers meet minimum engagement criteria (login hours, participation in live sessions, etc.).
- Guide astrologers on improving their consultation quality and customer experience.
- Work with the Quality & Training teams to organize refresher sessions for underperforming astrologers.
- Ensure astrologers understand and comply with platform policies.
- Assist astrologers in optimizing their profiles to attract more consultations.
- Encourage participation in live shows, articles, videos, and promotional activities to boost their visibility.
- Identify high-potential astrologers and strategize ways to increase their earnings.
- Address astrologer concerns and coordinate issue resolution with relevant teams.
- Ensure astrologers adhere to platform rules (no personal contact sharing, quality compliance, etc.).
- Manage escalations related to complaints, penalties, or disputes.
Qualifications
- Bachelor's degree in Business, Management, or a related field.
- 3-5 years of experience in account management, client servicing, or business development.
- Strong interpersonal skills with ability to manage and engage key stakeholders.
- Experience in customer retention, training, or quality management is a plus.
- Ability to analyze data and provide strategic recommendations.
- Proficiency in CRM tools and reporting dashboards.
Company Description
Lokal - India's largest hyperlocal platform in Indian languages is focussed on building a world-class product for non-english speakers in India by providing them local information, classifieds and evolving with more meaningful use cases every day. We are operational in Andhra Pradesh, Telangana, Tamil Nadu, Kerala, Karnataka, Maharashtra, Gujarat, Punjab and West Bengal with 50M+ downloads as on today.
Similar Remote Jobs
More jobs at Lokal App
More Sales / Business jobs
-
Sales / Business base salary range: $100k - $140k; $200k - $280k on target earnings USAApr 10, 2025
-
Sales / Business unspecified USAApr 10, 2025
More jobs in India
-
Software Development unspecified IndiaApr 10, 2025
Kickstart Your Job Search
Unlock 54,647 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
