[Hiring] Inside Mortgage Loan Officer @Municipal Credit Union

Role Description

The Inside Mortgage Loan Officer is responsible for converting inbound leads, outbound leads, and referrals. Lead sources include digital, telephone, appointments, and referrals from the branch network. Focus is to convert these opportunities into full loan applications by promoting the credit union’s lending products, services, and programs. Additionally, they are responsible for generating sales through outbound calling with primary focus on current MCU members and prospects. Position is responsible to interview members, obtain relevant information, evaluate applicants' financial status, review loan application, credit history, income, and collateral information, to determine and recommend an appropriate loan product. Ensure compliance with MCU loan policy, federal, state, and NCUA rules, regulations, and laws.

Responsibilities

• Generate closed loans through both inbound leads and outbound calling efforts.
• Support incoming calls from both mortgage and home equity inbound calling queues.
• Make outbound calls from provided lists to achieve lending goals.
• Focus on meeting the lending needs of current MCU members and prospects.
• Pre-qualify prospective borrowers; prepare preliminary Loan Estimate (LE), initial disclosures, amended disclosures, and Rate Lock agreement in compliance with RESPA and other compliance requirements.
• Lending focus includes Mortgage and Home Equity.
• Identify opportunities to cross-sell additional products and services to support member’s financial needs.
• Achieve referral goals set to deepen member relationships with MCU and support deposit growth goals.
• Review the sales contract, income, assets, and debt information to ensure applicants meet MCU’s minimum standard guidelines.
• Complete and collect required documentation prior to submitting a loan application.
• Manage personal pipeline in accordance with department standards and compliance requirements.
• Counsels members on the reasons for denial and advises how to improve their financial position and credit score.
• Understands and demonstrates expert knowledge of products and services offered at Municipal Credit Union.
• Identify opportunities to offer additional products and services.
• Participate in ongoing training and development approved by HR and Management.
• Travel as required.
• Perform other related duties as requested and special projects as assigned.

Qualifications

• College Degree preferred or equivalent work experience.
• Minimum 2 years of experience in service-related banking.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Technologically proficient.
• NMLS will be required.

Benefits

• The pay range for this position is between $19.30-29.93 hourly.
• Actual hourly pay offered may vary depending on job-related knowledge, skills, experience, and location.
• Employees in this position may also be eligible for overtime, discretionary bonus, and 401(k) with a 6% employer match per pay period.
• Benefits for this position include Medical, vision, dental, life, and disability insurance.
• Flexible paid time off and 11 paid holidays annually.

Company Description

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission: To help hard-working New Yorkers build better tomorrows.

Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures.