[Hiring] Inbound Sales Associate @Resolv.Global

Role Description

We are hiring a confident, phone-based sales professional in South Africa to join a high-performing US healthcare team. This is a fully remote, long-term opportunity for someone who knows how to handle inbound leads, build trust quickly, and guide conversations toward a clear outcome: booked appointments.

If you’re someone who enjoys speaking to people, understands how to move a conversation forward, and takes pride in hitting targets, this role will suit you.

You’ll be speaking with inbound callers who are already interested in treatment options and need guidance on next steps. Your role is to:

• Make them feel comfortable
• Clearly explain the process
• Confidently guide them toward booking an appointment

This is not cold calling. These are warm, inbound enquiries where your ability to connect and convert makes the difference.

This role supports patients seeking access to medical cannabis treatment through licensed providers. You don’t need prior industry experience, but you do need to be comfortable working in a healthcare environment connected to medical cannabis. Full training is provided.

Working Hours:

• Monday to Friday
• 9:00 AM – 5:00 PM EST (US hours)
• Schedule may adjust slightly based on call volumes

Pay:

• $6.50 per hour
• Stable, long-term remote opportunity with consistent hours

What You’ll Be Doing:

• Answer inbound calls from prospective patients
• Build rapport quickly and create a positive first impression
• Explain the appointment and certification process clearly
• Guide patients toward booking appointments
• Work toward daily and weekly conversion targets
• Capture accurate notes and manage follow-ups in the CRM
• Stay up to date on services and process changes

Qualifications

• 2–3 years of phone-based B2C sales or appointment setting experience
• Proven track record of meeting or exceeding sales/conversion targets
• Strong spoken English and confident phone presence
• Ability to take control of a conversation and guide it toward an outcome
• Previous remote work experience
• Comfortable working US hours

Requirements

• Experience working with US customers
• Call center or high-volume inbound sales experience
• Appointment setting in healthcare or service-based industries
• Experience using CRM or dialer systems

Technical Requirements (Non-Negotiable):

• Windows-based computer (Mac not supported)
• Windows 11
• 12–16 GB RAM
• Dual monitors
• Webcam
• Microsoft Teams / Office 365
• Stable fibre internet (wired connection)
• Reliable backup power for both PC and internet

Who This Role Suits

This role is best suited to someone who:

• Is confident on the phone and not afraid to lead conversations
• Enjoys working toward targets and improving performance
• Wants a stable, long-term remote role with a US-based company
• Understands that great service and sales go hand in hand

Hiring Process

• Resume and prescreen questionnaire review
• Short one-way video interview
• Live interview with the hiring team and client
• Final client interview
• Offer

This is not a passive customer service role. We’re looking for someone who can connect with people, build trust quickly, and confidently guide them toward a decision. If that sounds like you, we’d love to hear from you!