[Hiring] Global Head of Renewals @Ashby

Role Description

As the Global Head of Renewals, you will own Ashby’s renewal engine across all customer segments and lead a centralized, global team of Contract Managers. Your mandate is to drive NRR while maintaining strong pricing discipline, rigorous renewal forecasting, and a transparent, principled commercial experience for our customers.

A core element of this role is hiring and scaling the team — setting clear expectations, inspecting outcomes, coaching toward excellence, and maintaining a consistently high performance bar as we grow. This role reports directly to the VP of Customer Success and operates with significant executive visibility.

What You’ll Do

• Lead & Scale a High Performing Contract Management Organization
  • Lead and scale a centralized global Contract Management team (currently 6, will be 9 within the next quarter, growing to ~15+ within 12 months)
  • Hire, coach, and develop managers and individual contributors, evolving our current role definitions, performance standards, and career paths
  • Further refine performance metrics and accountability mechanisms tied directly to NRR, GRR, forecast accuracy, and pricing discipline
  • Foster a culture of ownership, accountability, and principled decision-making
  • Surface renewal insights that inform go-to-market strategy, pricing decisions, and customer lifecycle improvements
• Own Global Renewal Outcomes
  • Own renewal outcomes across all customer segments, including retention, seat growth, and expansion at renewal, with NRR as the primary success metric
  • Ensure renewals are executed consistently and predictably, aligned with long-term customer and business value
  • Partner closely with Sales to coordinate expansion opportunities at renewal, including upgrades across pricing tiers (e.g. Plus to Enterprise)
  • Own the evolution of renewal tooling, workflows, and forecasting rigor, ensuring accurate renewal projections and clear visibility into NRR performance
  • Build scalable renewal processes cross functionally that support Ashby’s growth while maintaining a high-quality commercial experience
• Evolve Commercial Policy & Pricing Discipline
  • Partner with Revenue Operations, Finance, Contract Strategy, and Sales to maintain our current high standards with regard to pricing guardrails, discounting frameworks, and approval workflows
  • Maintain consistency and rigor in commercial decisions while enabling thoughtful flexibility when warranted
  • Uphold Ashby’s strong pricing discipline as we continue to scale upmarket
• Enable Enterprise Renewals
  • As needed, oversee complex renewal motions, including multi-year agreements, procurement-heavy renewals, and custom MSAs (in close partnership with Legal)
  • Ensure the team can confidently lead enterprise renewal negotiations, including procurement processes, non-standard terms, and executive stakeholder alignment

Qualifications

• Are a post-sales revenue leader with experience owning renewals, retention, and NRR in a scaling B2B SaaS environment (ideally Series D or beyond)
• Have deep experience hiring, coaching, and driving performance management
• Think in systems, not one-off solutions, and enjoy building scalable commercial frameworks
• Excel at cross-functional partnership, especially with Sales, Finance, Legal, and RevOps
• Balance customer empathy with business rigor, believing great commercial experiences are transparent, principled, and fair

Requirements

• Do not enjoy building and managing leaders and teams (hiring and performance management are key to success in role)
• Prefer execution without owning strategy, systems, or outcomes
• Have not led renewal or post-sales revenue motions in a B2B SaaS at scale
• Are uncomfortable partnering closely with Sales while maintaining clear ownership boundaries

Company Description

Ashby is building the next generation of recruiting software – starting with a powerful, all-in-one platform that helps talent leaders, recruiters, and hiring managers run efficient, data-driven hiring processes.

We’re backed by Y Combinator, Elad Gil, and Lachy Groom, and trusted by thousands of customers including Shopify, Snowflake, Notion, and Zapier.

The Interview

At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:

• 30 min - Recruiter Screen with Senior Recruiter
• 45-60 min - Interview with Kelsey
• 45-60 min - Interview with Alex
• 60 min - Practical Exercise & Presentation
• Final Round: 1.5-2 hours
  • 30 min - Interview with Senior Leader
  • 30 min - Interview with CEO
  • 10 min - Closing Questions with Hiring Manager