[Hiring] General Manager, North & South America @Beyond

Role Description

As General Manager, North & South America, you will own the commercial performance of our largest and most mature market. You will lead our North and South American Sales and Customer Experience teams with full accountability for revenue growth, retention, and customer satisfaction. This is a pivotal leadership role, responsible for:

• Revenue Ownership: Drive new business growth and expand revenue from existing customers to meet or exceed quarterly and annual targets.
• Customer Retention: Ensure customer satisfaction and GRR/NRR through proactive engagement, seamless onboarding, and value-driven account management.
• Team Leadership: Lead, coach, and scale high-performing Sales and Customer Experience teams across North America and India, instilling a culture of performance, accountability, and customer-centricity.
• Go-to-Market Strategy: Partner with Marketing, Product, and Revenue Operations to design and execute GTM initiatives rolled out to our North America market.
• Cross-Functional Leadership: Collaborate with Product, Finance, and Strops teams to align priorities, remove friction, and drive efficiency, effectiveness, and scalability.
• Forecasting & Reporting: Provide accurate pipeline, GRR/NRR, and Revenue forecasting. Use data to drive decision-making and performance improvement.

Qualifications

• 10+ years of experience in commercial leadership roles, ideally in B2B SaaS or tech-enabled services
• Proven track record of delivering revenue growth through both new sales and customer expansion
• Strong leadership experience managing distributed teams across Sales and CX
• Deep understanding of sales cycles in mid-market or enterprise environments
• Analytical and data-driven, with strong business judgment and financial acumen
• Excellent communicator and cross-functional collaborator
• Entrepreneurial spirit with a bias for action and results
• Experience in vertical SaaS or with a marketplace / hospitality / real estate tech company, preferred
• Familiarity with the short-term rental ecosystem, preferred
• Comfortable in a scale-up environment: scrappy, resourceful, and adaptable preferred

Benefits

• Competitive compensation and equity
• A fully remote, flexible work environment
• Collaborative culture with global colleagues
• Opportunity to shape the future of revenue management in a high-growth industry
• Wide variety of benefits like stock options, unlimited PTO, private health insurance and more!