[Hiring] Fulfillment Operations Manager @Stanley 1913

Role Description

As our business continues to grow, we are expanding our supply chain capabilities to ensure consumers can quickly and easily find the right product for their needs. We are seeking a proactive, highly organized Fulfillment Operations Manager with a strong background in B2B and DTC fulfillment operations, as well as account management.

In this role, you will serve as the primary liaison between Stanley 1913's eCommerce Sales and Business Development teams and our third-party logistics (3PL) providers. You will be responsible for ensuring the accurate and timely execution of sales orders while fostering strong, collaborative relationships with both internal and external partners.

What You'll Do

• Responsible for monitoring and expediting fulfillment of sales orders to ensure timely delivery and a high level of customer satisfaction.
• Maintain continuous contact with 3PL partners to understand their daily operations, daily and weekly capacities, and VAS capabilities.
• Serve as key POC for select 3PL sites for day-to-day order management.
• Resolve inquiries and issues related to order fulfillment and shipping.
• Provide Monthly inbound reporting to 3PL’s for TL’s and containers.
• Coordinate container transloads and repositioning with Supply Chain (SC) planning and logistics team.
• Support rework and circularity projects.
• Continuously evaluate and collaborate with 3PL’s to improve fulfillment processes.
• Collaborate with internal teams to manage OH inventory levels, IB/OB forecasts, and 3PL capacity.

Qualifications

• Detailed understanding of warehouse management systems, warehouse operations, and order fulfillment procedures.
• Experience working with and building relationships with a 3PL is a must.
• Experience working within an ERP, OMS, WMS, and vendor portals – experience with Manhattan, Maves, Vendor Central, Blue Yonder, and Oracle is a plus.
• Ability to work within tight timelines and pivot quickly to changes in priority.
• Must have the ability to work autonomously in a dynamic environment and deliver outcomes within set deadlines.
• Strong analytical skills with a focus on problem-solving competence and dedication to delivering a clear, efficient solution to internal and external collaborators.
• Detail oriented, highly motivated, and self-directed.
• Ability to build positive relationships and communicate effectively and proactively with across all levels of an organization and outside partners.
• Bachelor's degree in supply chain management, business administration, or related field.
• 7+ years of experience in omni-channel fulfillment operations (B2B and DTC) and account management, providing operational support for key retailers and sales teams is a must.
• Proven track record of successfully managing a 3PL B2B and DTC fulfillment network.
• Strong understanding of supply chain processes, including planning, procurement, and logistics.
• Demonstrated capability in negotiation and networking.
• Excellent problem-solving and organizational skills.
• Knowledge of warehouse operations and familiarity with warehouse management systems (WMS) is a plus.
• Willingness to travel up to 30% to our 3PL partners for frequent operational reviews.

Benefits

• Annual bonus based on company and individual results.
• Variety of employee benefits.
• Personalized time off.
• 14 Paid holidays.
• Dental and vision insurance.
• 401(k) plan.
• Much more.

Salary Range

$105,000 — $130,000 USD