[Hiring] FACTS Account Executive @Nelnet

Role Description

The Account Executive is responsible for a designated group of FACTS customers utilizing one or more of FACTS products and services. This position works collaboratively with other departments (e.g., Regional Vice Presidents, Customer Success, Product and Development) to create client success strategy to leverage FACTS best practices and to deliver a high level of retention and full usage. By building strong collaborative relationships with customers, this position is able to also contribute through generating additional revenue opportunities and positive referrals to be used with prospective FACTS clients.

• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
• Ownership of overall customer satisfaction by proactively anticipating client needs and maintaining contact with customers to ensure FACTS is meeting their needs.
• Meet face to face with each client at least two times per year at school location.
• Assist in the coordination of sales and product revisions to existing customers.
• Work closely across FACTS Operations and technical teams to resolve customer-related problems and issues.
• Advocate for customers' needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.
• Actively participate in the evaluation of new product customer requests.
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• Leverage relationships to expand FACTS solutions utilized by existing customers.
• Attend trade shows, conferences and other events as needed to support client communication and engagement.
• Gather competitive information to assist in continually evaluating market position.
• Facilitate timely communication with FACTS Sales and Operations regarding customer-related issues.
• Work collaboratively with Regional Vice President Team, Operations, and other departments to develop a strategic customer success plan and to resolve any customer issues.

Qualifications

• Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology.
• 3-5 years of sales and customer success management experience.
• Strong knowledge of FACTS products and services.
• Background in education market is a plus.

Requirements

• Positive, outgoing personality.
• Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution.
• Initiative.
• Assertiveness.
• Ability and willingness to take ownership.
• Flexibility and open-mindedness.
• Adept at conflict resolution.
• Conscientious and committed with a high level of integrity.
• Excellent relationship, sales, and account management skills.
• Ability to travel and work remotely from a home office.

Benefits

• Medical, dental, vision, HSA and FSA.
• Generous earned time off.
• 401K/student loan repayment.
• Life insurance & AD&D insurance.
• Employee assistance program.
• Employee stock purchase program.
• Tuition reimbursement.
• Performance-based incentive pay.
• Short- and long-term disability.
• Robust wellness program.