[Hiring] Equipment Specialist @Singer Equipment Company Talent Acquisition

Role Description

The Equipment Support Specialist is responsible for managing and providing world-class customer service & support to our Distribution Sales Force. This employee will maintain a collaborative support relationship with Distribution outside sales representative(s) to promote customer relationships, support customer equipment growth and development, and ensure customer satisfaction.

Essential Functions

• Assist Distribution Sales Force in selling or specifying “preferred” equipment brands through remote or onsite consultations.
• Develop and maintain a thorough knowledge of the Company’s available resources, products, and pricing structures.
• Keep updated with the latest kitchen equipment technology by attending test kitchens, factory trainings, and trade shows.
• Assist in training and mentoring Distribution Sales Force in all aspects of selling and specifying kitchen equipment.
• Execute with a high level of accuracy, timeliness, and with minimal errors the daily order process for designated accounts utilizing the company ERP (Prelude) System and AutoQuotes.
• Process and route orders for scheduling, order-acknowledgement, shipping, and invoicing.
• Maintain and manage orders based on written customer change requests, enforcing change order policies.
• Communicate order delays in a timely and courteous manner, seeking a positive resolution balancing organizational financial/sales goals with the customer needs.
• Involve or consult with appropriate outside sales and manager to resolve any conflicts.
• Help sales prepare complex quotations, specs, manuals, and other documentation.
• Build relationships and increase Company visibility through participation in Company-sponsored activities, trade shows, and other similar activities where applicable.
• Engage in activities to ensure customer satisfaction is achieved while maintaining company objectives for success.

Qualifications

• Associates Degree in Business or 5+ years of equivalent work experience.
• Prefer relatable field or experience selling Food Service Equipment, design or project management role, or related field.
• Must be able to show a high-level understanding of kitchen design, construction, installation, and kitchen operations as it relates to all types of foodservice environments.
• Problem solving and critical thinking skills.
• Excellent verbal & written communication skills, energetic, positive attitude.
• Ability to work under pressure while maintaining positive behavior.
• Ability to work independently, or with others in a team environment.
• Detail-oriented, with time and resource management skills, organizational and follow-through skills.
• Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM).
• Valid driver’s license.
• Ability to read and understand foodservice plans and construction drawings.

Benefits

• Competitive starting wage.
• Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.

Company Description

Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.

We are the proud, 3-time recipient of the Foodservice and Supplies Dealer of the Year Award. Our commitment to our customers has earned us an unbeatable reputation within our industry.

Singer Equipment Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.