[Hiring] Equipment Manager @Alcon

Role Description

As an Equipment Manager - Alberta within the Surgical team, you will be a lifelong learner and subject matter expert who works collaboratively with Account Managers to educate and train end users on technology/technique, optimize surgical parameters, trial new consumable technologies, and execute surgical equipment evaluations and validations to close sales opportunities. In this role, a typical day will include:

• Delivering value by coaching end users on product enhancements, surgical parameter optimization, intraoperative technique, and procedure changes, ensuring ongoing proficiency with evolving procedures and technology.
• Demonstrating clinical expertise and reliability through a regular presence in the operating room with Alcon surgical equipment users.
• Executing product trials in the operating room or wet lab settings to showcase features, benefits, and functionality to Alcon equipment users.
• Maintaining technical excellence in Cataract and Vitreoretinal Surgery, and ophthalmic surgical visualization through continuous learning.
• Providing primary support for troubleshooting during surgeries, ensuring smooth intra-operative experiences for end users.
• Generating leads, drafting sales proposals, and leading the equipment sales process with a focus on meeting end users' needs.
• Documenting site visits accurately and promptly, capturing essential details to enhance customer support and outcomes.
• Supporting Alcon Employee Instrumentation training programs, contributing to the skill development of employees for improved overall performance.
• Serving as a clinical and technical expert to drive adoption of Alcon technology.
• Completing all administrative responsibilities accurately and on time, including CRM updates, forecasting, and expense management.

Qualifications

• Bachelor’s degree or equivalent experience; preferred B.Sc., B. Comm.
• The ability to fluently read, write, understand, and communicate in English.
• 5 years of experience in medical or surgical sales.
• Ability to organize and prioritize projects while allowing for flexibility.
• A thirst for action and introducing new technologies that improve patient outcomes.
• Demonstrated passion for learning, driven by curiosity.
• Expertise coupled with humility.
• Intrinsic motivation to help others.
• Demonstrated work ethic and leadership within a team.

Requirements

• 5+ years of sales success in teaching the use of medical devices in an OR environment, Ophthalmology equipment preferred.
• Strong knowledge in the area of Ophthalmic Surgery (anterior and posterior segment).
• Designation as Optometrist, Optician or Ophthalmic technician or 5+ years of Equipment Sales in Ophthalmology.
• Strong technical aptitude and the drive to understand complex subjects deeply to communicate them simply.
• A desire to shape the future of eye care by becoming a key player in training surgeons and end users on the optimal use of Alcon products.

Benefits

• Engage in meaningful work that directly impacts patient outcomes and surgical success.
• Grow your career within a collaborative, innovative, and performance‑driven organization.
• Benefit from a comprehensive total rewards package including health, life, retirement, and paid time off.
• Travel: 50% plus evening/weekend travel for meetings, conferences, and OR support.