[Hiring] Enterprise Account Manager @LucidLink

Role Description

We are seeking a driven and customer-focused Enterprise Account Manager to manage and grow some of our most valuable customer accounts. The mission of the Enterprise Account Manager is to create lasting, impactful relationships with our Enterprise (1000+ employee) customer base with a goal of driving net retained revenue (NRR) through renewals and customer upsells. The ideal candidate will have a proven track record in relationship building and have a strong business owner mentality.

• Achieve a minimum of 90% retention rate for both logo retention and revenue retention within 12 to 18 months.
• Reach an expansion revenue target of approximately 135% of the existing customer base, subject to final approval.
• Maintain strong customer relationships through meetings, syncs, and Quarterly Business Reviews (QBRs).
• Cultivate a deep understanding of your customers' business (operating rhythm, key stakeholders, business objectives, etc) to ensure the value of LucidLink's products are fully realized.
• Leverage data and analytics to anticipate churn before it happens and provide solutions that earn our customers' business year after year.

Qualifications

• Familiarity with software-as-a-service (SaaS) business models and customer lifecycle.
• Proven track record in building strong client relationships and delivering customer value – in sales, customer success, customer service, or another client-facing role.
• Strong communication and problem-solving skills with a customer-centric approach.
• Ability to work cross-functionally with sales, support, and technical teams to drive customer success.
• A business owner and “lifelong learner" mindset with the ability to adapt to change and deliver results in a fast-paced, growing company.

Requirements

• Initial interview with Recruiter
• Hiring Manager interview
• Cross-functional interview(s)
• Role-play interview

Benefits

• Flexible PTO
• Competitive salary
• Stock options
• Full health coverage
• Strong work-life balance