[Hiring] Enablement Business Partner, SDR @Twilio

Role Description

Join the team as Twilio’s next Senior Field Enablement Business Partner. This person will report directly to the Senior Manager, GTM Sales Enablement, working closely with peers in the GTM Enablement organization. If you like adding value and seeing the direct impact of your work, this role is for you. If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, this role is for you.

As a Field Enablement Business Partner, you will play a strategic role in aligning enablement initiatives with business objectives, acting as the connective tissue between SDR (Sales Development) leadership, marketing, product, and operations. You will be responsible for designing, executing, and optimizing enablement programs that empower SDRs to perform at their best, shorten ramp times, improve conversion rates, and drive revenue growth. You’ll partner closely with sales leaders to identify skill gaps, define key competencies, and deliver tailored enablement solutions.

Responsibilities

• Act as a consultant for sales leaders on enablement opportunities based on both qualitative and quantitative metrics and performance.
• Deliver content tailored by audience.
• Contribute to knowledge bases, training sessions, knowledge development, and weekly updates.
• Proactively engage with the leadership team to plan, prioritize and execute on the enablement plan.
• Provide feedback on the effectiveness of curriculums. Propose adjustments or new curriculum additions.
• Partner with the Learning Design Experience team to develop learning objectives and measurable outcomes for all enablement programs in your area.
• Follow through on the adoption of pre/post-evaluations and metrics of enablement programs.
• Maintain knowledge of Twilio’s competitors' products, company direction, financial stability, etc.

Qualifications

• 1-3+ years in customer value, sales enablement, or direct sales experience, with at least 2 years in a strategic enablement/business partner role.
• Proven success in driving measurable impact through enablement programs.
• Strong understanding of the B2B sales cycle, particularly in SaaS or complex sales environments.
• Experience with sales enablement platforms (e.g., Highspot, Salesloft, Gong), LMS, and CRM systems (e.g., Salesforce).
• Excellent communication, facilitation, and stakeholder management skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Self-starter with the ability to manage multiple initiatives in a fast-paced, dynamic environment.
• Understanding of sales processes, gained from having worked closely with sales teams, or from having been a sales professional.
• Team player who recognizes team contributions and celebrates team wins, who is open to new ideas, and comes with a positive attitude, a sense of urgency, and willingness to try what is needed to achieve project goals.
• Demonstrates different influence styles as appropriate to each situation while maintaining positive relationships.
• Builds and maintains trusting relationships with peers and stakeholders.
• Knowledge of current and emerging adult learning theory, and how to put it into practice when designing learning initiatives.
• Ability to leverage Bloom’s Taxonomy to establish learning outcomes and results.

Location

This role will be remote, and based in Canada.

Travel

Approximately 15-20% travel is anticipated to help you connect in-person in a meaningful way.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• And much more. Offerings vary by location.

Company Description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.