[Hiring] E-commerce Operations Manager @HireHawk

Role Description

We're seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations end-to-end. This is a high-ownership, operator role, ideal for someone who has worked closely with founders or leadership teams and can independently manage and scale store operations. You will be responsible for the full order-to-delivery pipeline, customer operations, and team coordination.

• Manage daily Shopify store operations end-to-end
• Oversee the full order lifecycle: order intake → production → fulfillment → delivery
• Coordinate with suppliers, production teams, and fulfillment partners
• Manage customer operations, including issue resolution and communication
• Lead and manage a small remote/offshore team
• Implement and optimize operational processes and workflows
• Ensure order accuracy, delivery timelines, and customer satisfaction
• Support project management initiatives across operations and fulfillment
• Collaborate with leadership to scale operations and improve efficiency

Qualifications

• Hands-on Shopify operations experience (a must)
• Experience in B2B e-commerce environments (bulk/custom orders)
• Proven ability to manage fulfillment coordination and logistics
• Experience managing customer operations and post-purchase workflows
• Strong organizational and project management skills
• Experience working in a $3M+ revenue e-commerce brand
• Ability to operate as a generalist across operations
• Experience managing remote or offshore teams
• Strong problem-solving and process improvement mindset
• Print-on-demand or custom product experience
• Familiarity with tools such as: Klaviyo, Close CRM or similar e-commerce/CRM platforms
• Experience scaling operations in growing brands

Ideal Candidate

• Operator mindset (execution-focused, not just strategy)
• High ownership and accountability
• Detail-oriented and process-driven
• Strong problem-solving and process improvement skills
• Excellent communication skills
• Resourceful and solutions-oriented
• Comfortable managing multiple moving parts in a fast-paced environment

Benefits

• Access to a $200k+ perk marketplace with instant discounts on 150+ services
• Access up to 50% of approved earnings before payday (no credit checks or fees)