[Hiring] Division Manager, Business Office @Lifepoint Health

Role Description

The Division Manager, Business Office monitors business office performance across facilities and provides coaching when operational standards are not met. This position assists the Director of Revenue Cycle in daily communication with facilities, addressing questions related to patient accounts and business processes, and partners with the Central Business Office to ensure the accuracy of data required for billing and collections. The Division Manager communicates process updates, implements policy and procedure revisions, identifies opportunities for improvement, and serves as a liaison between facility Business Offices, the Central Business Office, and the Director of Revenue Cycle. The Division Manager is responsible for overseeing the setup, onboarding, and training of business office staff for all new hospital openings. This role ensures that team members across facilities are fully trained in policies, procedures, and daily business office operational expectations.

How you’ll contribute

• Leads onboarding, training, and competency validation for business office staff across all facilities.
• Oversees full business office setup for new hospitals, including systems access, file structure, forms, and payment processing tools.
• Ensures accurate and consistent capture, posting, and reconciliation of all financial activity across assigned facilities.
• Provides coaching and performance improvement support to underperforming business offices, including onsite intervention when needed.
• Collaborates with assessment and utilization review teams to ensure timely and accurate completion of pre-certifications, re-certifications, and appeals.
• Monitors facility performance in upfront and cash collections and trains staff to enhance patient financial communication and collection outcomes.
• Supports the Director of Revenue Cycle with daily facility communications and guidance on patient account and business process issues.
• Partners with the Central Business Office to ensure accuracy and integrity of billing, collections, and revenue cycle data.
• Communicates process updates, policy changes, and procedural enhancements to all business offices and ensures compliance.
• Identifies opportunities to streamline workflows and improve operational efficiency within functions.
• Travels to facilities to train newly hired staff and provide temporary coverage for business office roles when necessary.
• Serves as a liaison between facility business offices, the Central Business Office, and the Director of Revenue Cycle to support coordinated operations and problem resolution.
• Always exhibit the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field from an accredited school required.
• 5 years of business office experience required.
• Knowledge of behavioral health care.
• Strong organizational skills.
• Ability to work collaboratively with a diverse team of healthcare professionals.
• Three years of business office experience at a psychiatric facility preferred.
• Multi-facility/Regional oversight of behavioral healthcare facilities preferred.

Requirements

• You must be authorized to work in the United States without employer sponsorship.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.