[Hiring] District Parts & Service Sr. Specialist @American Honda Motor Co., Inc.

Role Description

This position will report to the Texas Zone office but will cover the territory of South Kansas & North Oklahoma. Therefore, we are seeking candidates who are willing to relocate to that territory.

The Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc. (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of:

• Overall Customer Satisfaction
• Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives
• Respect for the Customers Time
• Honda/Acura Genuine Parts and Accessory sales
• Customer Pay Repair Order growth
• Dealership advisor and technician training completion

The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to:

• Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty.
• Support DPSM mentoring, Pilot Program(s) as assigned, and any other assigned areas of responsibility tasks or projects.

This position is responsible for an average of 10-11 Honda/Acura Dealers.

Qualifications

• Bachelor’s degree in business, Marketing, Automotive Technology, or equivalent work-related experience.
• Minimum 3-5 years of auto parts and service wholesale and/or retail experience.
• Automotive service wholesale and/or retail experience strongly preferred.
• Knowledge of OEM automotive warranty policies and procedures preferred.
• Understanding of financial statements and accounting concepts.
• Demonstrated sales ability.
• Strong communication, analytical, business planning, and organizational skills.
• Highly developed customer relations skills.
• Proficiency in MS Office applications (Word, Excel, and PowerPoint).
• Familiarity with using web-based software and smartphone applications.
• This position requires frequent travel and possibility of relocation.

Requirements

• Achievement of Assigned Parts & Accessory Objectives.
• Achievement of Overall Customer Satisfaction Objectives.
• Achievement of Oil Change Service Time of <60 Minutes Honda.
• Increase % of Dealers Achieving Oil Change Service Time of <60 Minutes Honda / <65.

Benefits

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.).
• Paid Overtime.
• Regional Bonus (when applicable).
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx).
• Paid time off, including vacation, holidays, shutdown.
• Company Paid Short-Term and Long-Term Disability.
• 401K Plan with company match + additional contribution.
• Relocation assistance (if eligible).
• Advancement Opportunities.
• Career Mobility.
• Education Reimbursement for Continued Learning.
• Training and Development programs.
• Tuition Assistance & Student Loan Repayment.
• Lifestyle Account.
• Childcare Reimbursement Account.
• Elder Care Support.
• Wellbeing Program.
• Community Service and Engagement Programs.
• Product Programs.