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Sales / Business
Director, Strategic Accounts
@Apkudo, Inc.
[Hiring] Director, Strategic Accounts @Apkudo, Inc.
Mar 01, 2025 - Apkudo, Inc. is hiring a remote Director, Strategic Accounts. 💸 Salary: unspecified. 📍Location: Japan.
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Role Description
Join Apkudo and bring your unique skills to a team where innovation and impact go hand in hand! In this role, you'll be the backbone of our expansion in Japan as a Director of Strategic Accounts, driving customer relationships, revenue retention and growth, successful implementations, and ongoing operational excellence.
- Achieve annual financial targets, driving revenue growth and meeting upsell goals.
- Identify and pursue new sales opportunities to expand our footprint within client organizations.
- Manage the account to ensure operational teams successfully implement the program.
- Develop and execute customized strategic account plans, outlining clear goals, necessary resources, and actionable steps.
- Partner closely with the Implementation team to ensure customer success from the ground up.
- Deliver service level agreements (SLAs), consistently working to enhance Net Promoter Scores (NPS) across clients.
- Lead comprehensive monthly client reviews and strategic quarterly business reviews.
- Regularly assess and optimize account management strategies based on outcomes and client feedback to boost future performance.
- Drive our Apkudo team toward resolving any concerns related to the testing and grading process.
- Foster strong, trust-based relationships with key stakeholders within client organizations.
- Elevate client communication with regular updates and proactive issue resolution.
- Conduct regular, in-depth assessments to understand evolving client needs, pain points, and business objectives.
- Ensure client retention through enhanced communication and systematic issue resolution.
- Organize strategic client workshops to help clients maximize the use of our services and products.
- Collaborate with product, sales, and marketing teams to drive innovation and develop solutions that address specific client requirements.
- Achieve sales and growth targets, contributing to the overall expansion strategy.
- Drive business development and sales associated with consumer and enterprise trade-in programs, SaaS analytics and insights, and additional automation solutions.
- Collaborate with Corporate Development on partnership opportunities and other inorganic growth strategies.
Qualifications
- Fluent in Japanese and English; proficiency in Korean is a plus.
- Proven track record of at least 10 years in strategic account management, preferably within the mobile telecom, software and technology, and/or supply chain industries.
- Bachelor's degree in Business, Engineering, or a related field; MBA preferred. Relevant experience will suffice in lieu of a degree.
- Strong financial acumen with demonstrated success in meeting financial targets.
- Exceptional operational management skills with a focus on implementation and customer success.
- Excellent relationship-building abilities, emphasizing trust and client satisfaction.
- Innovative thinker with the ability to collaborate across departments to drive product and service enhancements.
- Leadership qualities with a vision for growth, both personally and for the company.
Requirements
- Ability to collaborate cross-functionally with engineering, product, and leadership teams.
- Experience working in a global organization and navigating cultural nuances in business relationships.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Willingness to travel as needed to support client relationships and business growth.
Benefits
- 20 days of paid annual leave per year.
- Generous paid holidays, including a day off for your birthday.
- Flexible working hours and remote or hybrid work setups.
- Tuition reimbursement up to ¥745,950 JPY per year for continuing education, certification courses, or degree programs related to your role.
- Monthly wellness stipend to support health and wellness activities.
- Monthly tech stipend to assist with purchasing or upgrading technology equipment.
- Comprehensive benefits package that includes medical, dental, and vision insurance.
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| 📍 | Be aware of the location restriction for this remote position: Japan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
Japan
|
|
Job Type
full-time
|
Posted
Mar 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Japan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
