[Hiring] Director, Revenue Transformation @Gong.io

Role Description

In this role, you will be directly responsible for ensuring the success of Gong’s largest clients by providing strategic guidance, driving customer transformation journeys, and building long-lasting relationships with key stakeholders. You will work closely with the Sales and Customer Success teams to align Gong’s solutions with the revenue goals of senior leaders, guiding our enterprise customers from point solutions to long-term, autonomous revenue AI transformation.

• Leverage Gong’s maturity model to assess clients’ current revenue operations, uncover challenges, and help develop multi-year roadmaps that drive business outcomes.
• Collaborate with various internal teams, including Sales, Product, Implementation, and C-suite executives, to transform Gong's relationships with its largest customers.
• Ensure sustainable value at scale for our clients.

Qualifications

• 5+ years of experience consulting or leading strategic functions, with a focus on enterprise or Fortune 2000 companies.
• Experience in rev ops, customer success, senior technical divisions, or roles where usage of Gong has shown measurable impact on the overall business.
• Exceptional ability to communicate and build relationships with C-suite executives, VPs, and senior leaders.
• Experience in consultative sales, business transformation, and driving long-term customer success and ROI.
• Familiarity with revenue operations, sales technology platforms, and understanding of challenges faced by sales and revenue teams.
• Ability to work cross-functionally with product, marketing, sales, and other teams to align customer strategies with Gong’s solutions.
• Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously while maintaining a high level of customer satisfaction.
• Excellent verbal and written communication skills, with the ability to clearly convey complex ideas to both technical and non-technical stakeholders.

Requirements

• Build and maintain trusted advisor relationships with VP to C-suite revenue leaders, guiding them through their Gong transformation journey and ensuring long-term success, specifically their customers renewal journey.
• Lead high-level, consultative discussions with customers to uncover their most pressing revenue challenges and opportunities.
• Use Gong’s maturity model to assess and identify gaps in customers' revenue operations, then design customized, long-term roadmaps.
• Work closely with Sales, Account Management, Product, Marketing, and other internal teams to align customer needs with Gong’s strategic objectives.
• Create, execute, and optimize long-term strategic plans for each customer, focused on driving business outcomes and ensuring measurable ROI.
• Work with client executives to drive alignment on revenue goals, ensuring Gong’s solutions are positioned as central to their long-term growth strategy.
• Engage with multiple stakeholders across various client business units, ensuring buy-in and alignment at every stage of the transformation process.
• Help ensure Gong's annual revenue targets are met by fostering growth in large accounts, focusing on retaining and expanding business with multi-million-dollar deals.

Benefits

• Variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.