[Hiring] Director, Renewals & Customer Success Operations @Conga

Role Description

The Director of Renewals and Customer Success Operations is responsible for leading and guiding key operational activities across the Renewals and Customer Success teams, including:

• Annual planning
• Forecasting
• Business process optimization
• Executive reporting and analytics

You will be the trusted adviser to the VP of Customer Success, guiding and supporting them every step of the way. You will lead a high performing team of operational leads who are experts in our business processes and systems and who are devoted to supporting the revenue process to drive business success.

Securing renewals is a key to Conga’s success; it is one of our top four corporate focus areas. Outstanding operational support for Renewals and Customer Success is key to the success of the Renewals business. This is a big job – you will be at the center of it all!

You will lead the annual planning cycle, support weekly forecasts, drive cross-functional initiatives, implement operational processes, and find ways to change the game. Not only will you lead, you will also do; we are a “get your hands dirty, everyone sweeps the floor” team.

This role is also responsible for delivering high quality business intelligence to all stakeholders, including the executive team, FP&A, and Renewals and CS Leadership. You will contribute directly to our company’s growth and reputation as the customer-focused revenue company.

Qualifications

• Analytical thinker and creative problem solver
• Strong communication and interpersonal skills
• Resourceful & Collaborative
• Flexible and Adaptable
• Initiative

Requirements

• 6+ years leading renewals operations, customer operations, or leading a renewals team and/or customer success team
• 6+ years leading a team
• 6+ years in working for enterprise software companies
• Degree in Economics, Finance, or Math; MBA highly desired

Benefits

• Competitive compensation and benefits packages
• Flexible work options
• Medical and dental insurance

Company Description

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.