[Hiring] Director of Strategic Accounts @SONIFI Solutions, Inc.

Role Description

Join SONIFI Health, Inc. as our Director of Strategic Accounts and become a driving force behind long-term customer success, innovation, and growth in healthcare technology. In this high-impact role, you’ll be the trusted advisor to healthcare executives, leading strategic partnerships that transform patient experiences and deliver measurable value.

If you're passionate about building influential relationships, driving customer adoption of cutting-edge solutions, and making a real difference in healthcare outcomes—this is your opportunity to influence from the center of SONIFI Health’s commercial strategy.

The Director of Strategic Accounts is an individual contributor role responsible for ensuring the long-term success, retention, and growth of SONIFI Health’s customers. This role is at the center of SONIFI Health’s commercial organization and owns renewal strategy, adoption, and account health within an assigned regional portfolio of accounts.

• Build strategic, influential relationships with customer leadership and senior healthcare executives.
• Develop strategic account plans.
• Drive adoption and value realization.
• Support Enterprise Sales Executives by surfacing expansion opportunities.

Success in this role is measured by:

• Customer retention
• Net Revenue Retention (NRR)
• Account growth
• Adoption and usage metrics
• Quota achievement
• Customer satisfaction (via NPS, KLAS feedback, and SONIFI’s KPI scorecard)

Qualifications

• Bachelor’s degree in business, or related field.
• Minimum five (5) years of customer success or account management experience in healthcare.
• Experience working directly with providers (health systems, hospitals, etc.) or equivalent education and/or work experience.
• Proven track record of driving renewals, adoption, and customer satisfaction.
• Strong executive presence with ability to engage senior healthcare executives.
• Ability to manage complex accounts with multiple stakeholders.
• High customer orientation with strong presentation skills.
• Confident communicator with the ability to build and maintain executive relationships.
• Ability to work independently to manage client portfolio end-to-end (activation, adoption, retention, advocacy).
• Excellent professional written, verbal, and interpersonal communication skills.
• Strong initiative, organizational and follow-up skills.
• Self-motivated with a desire to work in a positive and professional manner.
• Financial acumen and strong analytical and problem-solving skills.
• Highly organized with close attention to details.
• Experience working with CRM software (Salesforce strongly preferred), Excel, Word, and PowerPoint.
• Ability to successfully work remotely and travel as needed.

Benefits

• Competitive salary based on location, experience, education, specialty, and training.
• Eligible for PTO, holidays, health, dental, vision, retirement plan, pet insurance, on-demand pay, and a variety of other benefits.
• Generally annual base salary starting between $100,000 - $150,000.
• Eligible for Short Term Incentive Bonuses dependent on achieving sales quotas.