[Hiring] Director, Client Strategy @BN, an Augeo company

Role Description

The Director, Client Strategy is responsible for leading the strategy and execution of revenue expansion across Brand Networks portfolio of SaaS clients. This role owns net revenue retention, including upsell, cross-sell, and long-term account growth, while ensuring clients realize measurable value from their investment.

• Own and drive net revenue retention across a portfolio of strategic accounts, including upsell and cross-sell initiatives.
• Serve as the primary strategic partner to SaaS clients, guiding their influencer marketing and employee-generated content programs.
• Align client business goals with BN Influencer capabilities to drive measurable impact across the marketing funnel.
• Lead executive-level conversations, including QBRs, growth planning sessions, and program maturity assessments.
• Identify and close expansion opportunities tied to influencer campaigns, creator partnerships, and EGC initiatives.
• Build deep, multi-threaded relationships across client organizations, from practitioners to C-suite stakeholders.
• Use data and insights to proactively identify risks, opportunities, and optimization strategies.
• Partner cross-functionally with Client Solutions, Product, Sales, and Media teams to deliver a seamless client experience.
• Act as the voice of the customer internally, influencing product innovation and go-to-market strategy.
• Maintain clear account plans, forecasting, and pipeline visibility within tools like Salesforce.

Qualifications

• 7-10 years of experience in Influencer Marketing, SaaS, or social ad tech.
• Strong understanding of creator ecosystems, and/or employee-generated content strategies.
• Proven success in account management, client services, or sales roles. Experience with quota or revenue responsibility preferred.
• Demonstrated track record of growing existing accounts (upsell, cross-sell, expansion revenue).
• Skilled at leading executive conversations and connecting business outcomes to platform value.
• Experience navigating enterprise and mid-market organizations and building relationships across multiple stakeholders.
• Highly analytical, with the ability to translate data into actionable insights and compelling narratives.
• Self-starter with a proactive, strategic mindset and strong organizational skills.

Benefits

• Impactful Work: Be part of a team that shapes the future of creator marketing for some of the world’s most respected brands.
• Innovative Environment: Work with cutting-edge technology and creative solutions in an environment that fosters risk-taking and innovation.
• Career Growth: BN supports your professional growth and provides opportunities to advance within a rapidly evolving industry.

Company Description

Since 2006, Brand Networks, (an Augeo company since our acquisition in 2023) has been a leader in social media tech innovation and media excellence. BN’s mission has been to provide cutting-edge social advertising solutions that allow brands to maximize their brand voice on social media and drive meaningful results to their bottom line with our suite of tools:

• BN Influencer, which enables brands to transform their employees and fans into influencers to create authentic social content on the brand’s behalf, all while abiding by brand safety standards.
• Aimy, our conversational AI platform for marketing any business across all digital channels and streaming TV.
• Media Services, our in-house media agency that has worked with Fortune 500 clients for over 10 years.
• BN Innovate, our tech innovation hub partners with social platforms and brands including Amex, Meta, TikTok, X, Snapchat, and Pinterest, and create technologies that sit on top of their ad buying platforms, and solve business objectives with our tech expertise.