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Sales / Business
Customer Growth Manager
@Third-Party Job Posts
[Hiring] Customer Growth Manager @Third-Party Job Posts
Mar 18, 2025 - Third-Party Job Posts is hiring a remote Customer Growth Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.
- Build and manage a customer pipeline that aims to achieve above-quota sales performance.
- Ensure that deals are of high quality with minimal post-sale fallout.
Qualifications
- Proven track record of success in sales, with a focus on upselling or account management, preferably within the hotel tech space.
- Experience and/or education in hospitality operations.
- Strong understanding of hospitality industry trends and challenges.
- Ability to build and maintain long-term relationships with clients.
- Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
- Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Self-motivated and goal-oriented, with a relentless drive to exceed targets.
- Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
- Willingness to travel as required (< 10%).
Requirements
- Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
- Develop and maintain strong relationships with key stakeholders and decision-makers.
- Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
- Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
- Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
- Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
- Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.
Benefits
- Remote First, Remote Always.
- PTO in accordance with local labor requirements.
- 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo).
- Full Paid Parental Leave.
- Home office stipend based on country of residency.
- Professional development courses in Cloudbeds University.
- Access provided to professional Therapy and Coaching.
- Access to professional development, including manager training, upskilling and knowledge transfer.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 18, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
