[Hiring] Customer Account Manager @Redwood Software

Role Description

The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to up-selling and cross-selling to existing clients. This will be achieved through:

• Implementing sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.
• Growing businesses with new and existing key customers while maintaining long-term relationships and maximizing cross-sales opportunities.
• Developing an in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market, and value chain to drive customer-centric opportunities within key accounts.
• Positioning Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.
• Fostering strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.
• Demonstrating strong executive presence, networking, and relationship-building skills with top management of organizations at multiple levels to generate new opportunities.
• Creating proposals and negotiating deals, maintaining an accurate pipeline of deals and reporting dashboard up to date.
• Acting as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.).
• Helping identify & manage risks within client engagements and solving conflicts by coordinating actions across multiple stakeholders and departments as needed.
• Being a reliable individual contributor and a great team player with a strong work ethic and openness for diversity.
• Executing presence and C-level/top-management relationship-building skills that resulted in strong sales results from existing networks.

Qualifications

• Experience in Business-to-Business and software sales background.
• Proven track record in Account Management.
• Possess initiative, business acumen, confidence, and a competitive attitude.
• Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.
• Strong interpersonal skills to include verbal and written communication.
• Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.

Benefits

• If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

The Legal Bit

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected].