[Hiring] Contract Manager @HubSpot

Role Description

As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes:

• Communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals.
• Managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.

This role is available for all work preferences @home @flex @office in Ireland.

In this role, you’ll get to:

• Own customer contract processes and renewals.
• Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.
• Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot. Call target in place of 42 a month.

Qualifications

• Fluency in English and Dutch.
• Experience with customer service and contract management.
• Negotiation or sales experience.
• Prior account management and/or customer retention experience.
• Passionate about creating a great customer experience.
• Problem-solving skills with curiosity and creativity.
• Ability to understand multiple perspectives in a situation.
• Healthy negotiation and interpersonal problem-solving skills.
• Clear communication skills with the ability to effectively lead a phone conversation.
• Prioritization and organizational skills with attention to detail.
• Embrace a dynamic and motivating environment.
• Invest in relationships with customers and colleagues.
• Contribute to a positive team environment of equality and inclusion.

Company Description

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments:

• Solve for the Customer
• Be Bold
• Learn Fast
• Align, Adapt & Go!
• Deliver with HEART

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.