[Hiring] Cloud Sales Order Specialist @AppDirect

Role Description

The Cloud Sales Order Specialist plays a pivotal role in managing cloud support operations, supporting internal and external stakeholders, and ensuring seamless marketplace fulfillment. You will be responsible for operational and administrative tasks such as:

• Deal registrations
• Quoting cloud services
• Managing orders
• Overseeing the fulfillment process for SaaS & IaaS technology subscriptions

Your expertise will contribute to a high level of customer satisfaction, efficient operations, and collaboration with various teams to enhance the customer journey.

What you’ll do and how you’ll have an impact:

• Manage deal registrations, discounting, quoting services, and provider ordering in the AppDirect Marketplace.
• Perform all marketplace fulfillment operations, including provisioning orders with providers and resolving pending events to ensure timely fulfillment.
• Communicate internally and externally to ensure the accurate and timely conversion of quotes into orders.
• Perform quality assurance on customer details to ensure accuracy and completeness of orders.
• Partner with Provider Manager to ensure quoting, discounting, and ordering roadblocks are removed in order to deliver an outstanding customer experience.
• Collaborate on areas for improvement in the customer journey and implement process enhancements that reduce friction and improve cycle times.
• Collaborate with cross-functional teams to develop and improve customer experience, especially in pre-deployment and post-sale coordination.

Qualifications

• Bachelor's Degree and/or equivalent experience in Business or Information Technology or related fields.
• 1+ years of experience in quoting and ordering operational support, with expertise in cloud services.
• 1+ years of experience in procuring and managing SaaS & IaaS technology subscriptions.
• Proficiency with Google G-Suite, Microsoft Office, Hubspot.com, and various business software applications (Zendesk, Jira, Asana, SmartSheet).
• Strong organizational skills with the ability to handle high volumes of quotes and orders, while maintaining attention to detail.
• Excellent problem-solving, communication, and collaboration skills to work effectively with internal stakeholders, customers, and external providers.
• Experience managing 3rd party-delivered services and collaborating with cross-functional teams to drive process improvements.

Benefits

• We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work.
• We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.