[Hiring] Clinical Sales Consultant @ICU Medical

Role Description

The Clinical Sales Consultant – Vascular Access is responsible for supporting and expanding the clinical application of ICU Medical products and solutions across all hospital departments and healthcare settings to grow the business.

• Collaborate with the internal customer team (National Clinical Manager, Sales Leadership, Account Executives, and Clinical Project Managers (CPM)) to provide support for presales meetings, clinical product demonstrations, pre-implementation assessments, product evaluations for clinical acceptance, and execution of solution-based programs for the entire Vascular Access product portfolio.
• Transition the account in a professional and customer-centric manner for product implementation activities led by the Vascular Access Sales and Clinical Leadership.
• Support assessments, evaluations, and conversions/implementations as requested and schedule permits.
• Develop and maintain relationships with key account stakeholders across all departments throughout the full continuum of care.
• Provide ongoing customer support for product selection, application, and troubleshooting across ICU Medical Vascular Access product portfolio.
• Provide comprehensive product training for all phases of the sales cycle including ongoing product education.
• Ongoing assessment of the application of a broad product portfolio across all departments, identifying opportunities to optimize and expand product use and application.
• Maintain broad clinical knowledge of ICU Medical Vascular Access portfolio of products and solutions.
• Ensure compliance with all required processes, documents, and workflows for implementation, execution, and documentation uploading into required applications/systems.
• Provide mentoring, training, and support to new sales and clinical team members.
• Presence/participation at trade shows, professional, regional, and national organizations, and events as assigned by manager.
• Collect customer feedback formally and informally, sharing it with the leadership team and Marketing, filing complaints as appropriate per organizational policy.
• Work is guided by standards of practice, training materials, product literature, medical literature and department and company procedures.
• Employ negotiation skills when determining best instructional methods for training customers on products.
• Utilize ICU Medical approved education materials, manuals, and Instructions for Use.
• Self-directed with guidance from management and department resources and procedures.
• Accuracy is required in all communication.
• Duties may be inclusive of US and Canadian Customers.
• Work on special projects as assigned.

Qualifications

• Ability to effectively present information to internal and external customers.
• Ability to present a professional image with excellent customer service skills.
• Ability to be independent and self-directed.
• Located in assigned region near a major airport.
• Travel outside assigned region as required.
• Requires excellent critical thinking, problem resolution abilities and strong technical skills, with team selling preference.
• Strong skills with Microsoft Word, Excel, PowerPoint and Outlook.

Requirements

• Must be at least 18 years of age.
• Bachelor’s degree from an accredited college or university is required.
• Current professional RN licensure preferred.
• Minimum of three years’ experience in an acute care hospital setting.
• Critical care experience preferred.
• Vascular Access experience is highly desirable.
• Position requires active and current compliance with all credentialing requirements, including COVID-19 vaccination, to perform the essential function of your role at customer locations.

Work Environment

• This job is a field-based role.
• Work may be performed in a home office using standard office equipment, as well as on-site at customer locations.
• While performing the duties of this job, the employee may be required to sit, stand and walk for long periods of time; depending on the needs of a customer.
• As part of the scope of employment, the employee must hold a valid driver’s license as well as comply and meet the requirements set forth in the Authorized Driver Policy to drive on behalf of the company.
• Typically requires travel up to 80% of the time.

Company Description

ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges. With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.

• Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
• The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
• IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
• Significant US IV solutions manufacturing and supply capabilities.