[Hiring] Clinical Account Representative - CardioMEMS @Abbott

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Heart Failure

Leading an active lifestyle is important to the many people we serve. In Abbott’s Heart Failure division, we’re advancing the treatment of heart and vascular disease through breakthrough medical technologies in electrophysiology and heart failure, allowing people to restore their health and get on with their lives.

The Clinical Account Representative (CAR) supports the growth of CardioMEMS by driving utilization, supporting key accounts, and delivering education and technical support. This is a sales-forward role focused on account development, workflow optimization, and expanding access to the therapy. The CAR operates at the intersection of clinical expertise, relationship management, and commercial execution, ensuring that CardioMEMS is successfully integrated into heart failure care pathways and delivers measurable patient and economic value.

WHAT YOU’LL DO

1. Sales & Customer Engagement

• Serve as the primary point of contact for high‑volume, established accounts, ensuring seamless onboarding and patient monitoring workflows.
• Achieve assigned sales and utilization targets within defined accounts.
• Execute actionable quarterly business plans with clear activity goals and growth drivers.
• Conduct routine account check‑ins to review program performance, identify barriers, and uncover new opportunities.
• Deliver product demonstrations and participate in educational meetings to drive adoption and expand utilization.
• Provide competitive insights, including customer feedback and market intelligence.
• Provide coverage for Territory Managers during PTO, meetings, and peak demand periods.

2. Account Management

• Maintain CRM documentation for key accounts, including activity notes, opportunities, and follow‑ups.
• Build and sustain strong relationships with physicians, APPs, HF clinics, and administrators.
• Conduct quarterly account reviews in collaboration with Territory Manager to support program health, patient volume trends, and operational needs.
• Support the execution of workflow optimizations to improve patient identification, onboarding, and monitoring processes.

3. Technical & Clinical Support

• Provide technical troubleshooting for remote monitoring issues and workflow challenges, escalating as needed.
• Offer procedural case support occasionally for broader territory, focusing on priority accounts.
• Support training and education for new clinical staff, HF clinics, and administrators.
• Participate in product in‑services and support clinical data collection as needed.
• Continue developing strong product, HF, and CardioMEMS competency.

4. Compliance & Collaboration

• Adhere to all FDA, regulatory, and company quality requirements.
• Maintain accurate documentation of sales activities, account plans, expenses, and clinical interactions.
• Collaborate effectively with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership.
• Maintain professional, compliant, and positive communication with all hospital and internal stakeholders.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor’s degree (Business, Life Sciences, Engineering, or related).
• Experience: 2-4 years in medical device or healthcare (inside or field).
• Demonstrates consultative selling skills, including uncovering needs, asking strategic questions, and positioning solutions that drive utilization growth.

• Track record of ≥100% to goal in the most recent performance year.

• Account-facing experience with clinicians and administrators (e.g., HF clinics, service line leaders).
• Proficiency with CRM (Salesforce preferred), Excel/analytics, and PowerPoint.
• Comfortable delivering clinical/technical presentations to audiences of 10–50 stakeholders.

Preferred

• Knowledge of reimbursement landscape and payment pathways (highly preferred).
• Experience at top MedTech organizations (highly preferred).
• 1-2 years of commercial experience.
• Experience in Cardiology/HF/EP/Structural Heart or remote monitoring.
• Prior involvement in value analysis or committee‑based selling.
• Familiarity with Cath lab/OR workflows; basic procedural support experience.