[Hiring] Client Services Director @Cencora

Role Description

We are seeking a Client Services Director to lead the exceptional delivery of client programmes, with a focus on our AI-powered in-field enablement proposition. Reporting to the Head of Global Commercial Operations, this is a pivotal role responsible for building trusted partnerships and deep client intimacy across our priority global clients. You will also mentor and support Senior Account Managers, enabling best-in-class customer relationship management and helping to drive account growth through “farming” opportunities within target accounts.

Key Responsibilities

• Build, grow, and maintain outstanding client relationships across priority accounts.
• Identify and secure new business opportunities within existing clients, driving account expansion across teams, regions, and geographies (“farming”).
• Lead cross-functional (matrix) account teams to develop and present aggregated client insight reports, using AI-powered data to deliver strategic insights and recommended interventions/solutions.
• Lead cross-functional account teams to create and maintain priority account plans with aligned KPIs, including regular account reviews to keep plans optimised and actively used as “live” documents.
• Partner closely with BD-focused colleagues to ensure smooth client relationship management and effective programme transfer.
• Engage confidently with senior stakeholders within global pharmaceutical accounts, understanding their needs and business challenges to provide a solution-oriented approach.
• Work with the wider team to ensure programme processes (set-up, delivery, review) are managed and tracked through Asana.
• Mentor and coach Senior Account Managers to embed strong account management practices and consistently high client standards.
• Collaborate closely with our technology partner (KAI) to support excellent programme delivery.
• Contribute to the evolution and continuous improvement of client services, tools, and ways of working.
• Ensure compliance with company policies and Standard Operating Procedures.

Qualifications

• Proven success in a senior client management/relationship management role within the pharmaceutical or healthcare sectors.
• Demonstrable track record of account growth and business development within existing client accounts.
• Experience managing multiple accounts and delivering above and beyond client expectations.

Requirements

• Commercially astute: pragmatic and sound decision-making aligned to strategy.
• Data-driven: strong capability in data analysis and interpretation to generate meaningful client insight and recommendations.
• Client and project management excellence: highly organised with a strong drive to deliver superior outcomes.
• Collaborative leader: able to lead matrix teams and build productive internal and external partnerships.
• Problem solver and innovator: able to navigate complexity and propose practical solutions.
• Excellent communicator: strong written, verbal, presentation, and influencing skills, with credibility at senior leadership level.
• High personal effectiveness: professional, ethical, composed under pressure, and resilient.
• Positive, growth-oriented mindset: adaptable, proactive, and motivated in a dynamic environment.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).

Benefits

• Benefit offerings outside the US may vary by country and will be aligned to local market practice.
• The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.