[Hiring] Client Relationship Manager @Olsson

Role Description

The Client Relationship Manager (CRM) for the Federal Team is responsible for client management and growth strategy for a specific federal client or portfolio of federal clients. This role serves as the primary point of contact for assigned clients, establishes key relationships across the firm, drives strategic capture and pursuit efforts, and ensures consistent, high‑quality client service.

The Federal CRM works closely with technical leaders, project managers, marketing, and firm leadership to position Olsson for success across federal agencies, including the Department of Defense (DoD), U.S. Army Corps of Engineers (USACE), Department of Veterans Affairs (VA), and other federal entities. This role extends beyond traditional business development activities and includes leadership in capture planning, proposal strategy, and coordination during SF‑330 and federal proposal development efforts.

As a Federal Client Relationship Manager at Olsson, you will serve as a subject matter expert in federal client engagement and capture strategy. You will manage key federal client relationships, advise technical teams during pursuits, and leverage your understanding of federal procurement, compliance, and delivery processes to support sustainable growth.

As the primary point of contact, you will establish and maintain strong relationships with client stakeholders, connect internal technical and operational leaders, cross‑sell firm services, and manage strategic project pursuits. You will also collaborate closely with Marketing and proposal teams to develop competitive, compliant proposals that align with client needs and agency requirements.

Qualifications

• Bachelor’s degree in engineering, sciences, construction, planning, landscape architecture, public administration, or a related field preferred.
• Minimum of 12 years of experience in the consulting industry, including at least 8 years supporting federal clients, facilities construction, or operation.
• Strong communication and presentation skills with the ability to engage senior‑level stakeholders.
• Proven ability to build and maintain effective professional relationships with clients, partners, and internal teams.
• Strategic mindset with proactive problem‑solving and sound decision‑making skills.
• Familiarity with community, regional, or statewide engagement strategies.
• Working knowledge of engineering, construction, land development, and business development terminology.

Requirements

• Demonstrates a strong understanding of Olsson’s services, federal client base, and consulting business practices, aligned with the firm’s values and vision.
• Brings a solid understanding of engineering consulting within the federal market.
• Has a proven track record of delivering excellent client service and meeting or exceeding client expectations.
• Successfully builds and sustains partnerships that contribute to winning and delivering key projects.
• Exhibits strong negotiation, conflict resolution, and relationship‑management skills.

Benefits

• Receive a competitive 401(k) match.
• Be empowered to build your career with tailored development paths.
• Have the possibility for flexible work arrangements.
• Engage in work that has a positive impact on communities.
• Participate in a wellness program promoting balanced lifestyles.
• Full-time employees will receive a traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.