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Sales / Business
Call Center Sales Team Lead
@Extra Space Management, Inc
[Hiring] Call Center Sales Team Lead @Extra Space Management, Inc
Mar 25, 2025 - Extra Space Management, Inc is hiring a remote Call Center Sales Team Lead. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Manages a team of dynamic inbound sales agents in a hybrid work environment. Measures and monitors agent performance through data and observation. Leads team with a positive coach mentality in order to build the knowledge, skill and confidence of each individual team member. Drives sales conversion by focusing on productivity, quality and customer experience. Performs day-to-day call center team management functions, while focusing on building an engaged workforce.
- Manages a sales team of both in-office and remote agents to meet target department KPIs.
- Builds a high performing sales team by establishing a culture that maximizes every customer interaction.
- Takes an active role in the development of each team member by providing daily coaching, setting goals and providing the necessary follow up.
- Conducts virtual team meetings that drive teamwork and collaboration.
- Analyzes team metrics to identify trends and gaps in performance.
- Monitors agent interactions with customers to ensure a high level of customer satisfaction.
- Monitors team’s efficiency to ensure service level goals are met.
- Holds employees accountable to performance standards and sales expectations.
- Partners with the Workforce Optimization team for scheduling needs.
- Assists with the Agent Development Program by identifying and nourishing our top talent.
- Assists with new hire interviews and training to ensure adequate staffing and agent development.
- Actively involved in creating an employee engaging environment.
- Works as a member/leader of special or ongoing projects.
- Assists with the oversight and supervision of the call center's day-to-day operation.
- Handles escalated calls in a professional, courteous manner.
- Resolves personnel issues and escalates to proper administration as needed.
- Evaluates and recommends methods for improvement of practices.
Qualifications
- Good knowledge of call center operating procedures.
- Strong interpersonal and communication skills.
- Leader of people with ability to coach and cultivate a successful team.
- Excellent verbal and written communication.
- Ability to manage more than one project at a time.
- Quick learner and ability to adapt to change.
- Strong focus on sales and customer service and experience.
- Manages and approves NSC payroll for their team.
Requirements
- Bachelor’s degree in business administration, management, or marketing preferred.
- Two years of supervisory / leadership experience.
- Three years or more within a sales role.
- Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook.
Benefits
- Competitive pay.
- Excellent benefits.
- Great culture rooted in core values.
- Opportunities for career development.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
