[Hiring] Business Development Officer @Mashreq

Role Description

• To achieve monthly KPIs assigned.
• To ensure that telesales activities are directed to meeting sales targets.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
• To manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
• Generating revenue through Personal Banking Personal Loan Sales.
• Analysis of leads received.
• Conversion of leads into “sale”.
• Updating of all systems as per the call with the customer.
• Processing of the request or offer given to the customer.
• Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.
• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
• Meeting the KPI Targets set in terms of revenues through PL Sales and PL Fulfillment.
• Acquire new Business through Cross sell to increase penetrations.
• Managing assigned Leads via CRM within the agreed TAT (Drop Offs).

Qualifications

• Strong analytical, logical skills.
• Sound market knowledge and Personal Banking understanding.
• Sound technical skill set across diverse products.
• Diploma / High school, 1-2 years of relevant work experience in Personal Banking in the functions of PMU/Relationship Management/Tele Sales/Services.

Requirements

• Ensure controls requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.